유니버설스 로우스 로열 퍼시픽 리조트

Good overall

I’ll definitely stay in this hotel when I next time come back!!

We ended up getting a room that had been partially flipped for new guests in that the bed was remade but the toilet had unflushed business from previous guests and there was dirty tissues crumpled up on a table by the bed and in the trash can in the bedroom area. I immediately called guest services to tell them that our room was not cleaned and after several calls & a face to face discussion with staff approx 50minutes after the first phone call made, housecleaning showed up to clean around our family (it is just past 8pm now). No offer to switch to an actual clean room and we had two exhausted children under the ages of 10. This was shocking and when I finally received a call back from the hotel manger Nicholas which I was waiting on for over an hour I expressed my disappointment with the circumstances and the provided rectification to that point. The good news story is that after we got an actual clean room the hotel manager offered us a $200 dining credit to use within the hotel restaurants as an apology to our family. We used this credit the following evening at Jake’s and had one of the best meals and service experiences of our lives! Fill the gentleman who took care of us at the restaurant made it a truly fabulous dining experience! In the end we enjoyed our trip! Shout out to Nick and Fill for saving our stay!

Tout c’est tres bien passé , seul bemol et pas des moindre le personel de l’hôtel et des parc pas sympathique du tout contrairement au vousin disney

Check in was quick and easy. The room itself was just okay for the rate paid. The bathroom fixtures had some rust and there were a few mold spots on the bathroom ceiling. The rest of the room was tidy and the beds were comfy. We were close to the lobby which was convenient but VERY loud, each person that walked by sounded like they were in our room so that was a bit obnoxious when we were trying to sleep. Our daughter has celiac and the wait staff and chefs were very friendly and accompanying!

Generally a good experience, room attendants did a great job, asking if we needed anything and dealing with our early up and out days room mayhem well. The rooms are dated, old electric outlets, Tubs vs walkin showers. Some colorful tropical art would help. The south sea vibe stops in the rooms.

Vale a pena exclusivamente para quem tem interesse em usar o express da universal. Quarto apertadíssimo, e com mínimo charme. Atendimento adequado. Prático pela facilidade em ir aos parques. Mas não imagine que está em um hotel TOP.

All good!

Hotel bonito , com comodidade de comprar os ingressos lá dentro mesmo, ótimo por disponibilizar o express do parque logo pela manhã de check in sem ter que esperar até as 16 horas e alem disso pode ser usado o express no dia do check out normalmente ,maravilhoso por ser a 10 minutos caminhando do City Walk!

Staff was wonderful. Clean and pretty hotel. Comfy bed. However, shuttle service to parks was not good. Too infrequent. And the food in the market was overpriced and not very tasty.

The aroma upon walking into the hotel is amazing! The accessibility to the parks and the Unlimited Express Pass makes this the hotel where we ALWAYS stay when we come to Universal Orlando. In addition, the beautiful huge orchid wallpaper in the guest rooms is stunning.

Loved every minute we spent there. Great location, staff are so friendly and can’t do enough for you.

Excelente hotel. Muito próximo aos parques da Universal ( +ou -800 metros a pé,,por dentro do hotel). Compensa muito o passe expresso para as atrações.

Väldigt fint. Dyrt men eftersom expresspass ingick så var det värt det.

Det bästa med detta hotell är läget och att fast pass till universal & IOA ingår. Jättefint poolområde också men det var stängt tre av fyra dagar när vi var där för det var för kallt. Vattentaxin till parkerna var mysig och det tog bara 7 minuter att gå dit.

Perfect if going to Universal theme parks or Citywalk. Great staff!

Incrível o hotel é maravilhoso as camas são super confortáveis, fica bem perto do park acho q 10 minutos andando. Amamos.

Best hotel on earth.

We liked it here. Friendly staff. Great transportation. Unlimited express pass

Hotel antigo e com carpete, atendimento pouco acolhedor, mas oferece o express pass para os parques da Universal. E no meu quarto o condicionador estava vazio, por ser um hotel premier, deveriam ter mais atenção.