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Staff was friendly. Doors to my room and people around us and bathroom were out of alignment. So we had to push/slam to open or close. Very noisy, rude and troublesome. Hotel was old, in scary area and food was cheap.

Need a better way to make sure the bedsheets are clean and that they smell like it too.

I got there and immediately the woman tried to charge me for parking then lied and told me it was going to be in front of the hotel instead of across the street in the hospital parking lot which patrons do not have access of going back and forth. Then one of the valets caused damage to my passenger seat with gum stuck to the leather seat. Didn’t even alert me. To top it off she charged my card an extra $50 after I told her parking is free for me. The charges didn’t come off my credit card until a week and a half later which is unusual. Overall the one night stay was meh. I was able to get the gum out but was super annoyed. NEVER AGAIN!

The overall condition of the property was average. The rooms were clean, but you can hear other guests and staff in rooms around you. The location was not ideal for downtown with very few options for restaurants. If you are a walker, you must bring your walking shoes.

friendly staff

Have stayed here before Staff are all very friendly and the free shuttle is great when we go out for dinner It is a nice hotel

It was very close to the hospital. Everyone was very kind.

Room clean and comfortable/ staff pleasant and informative. Quite convenient to the hospital which was the intended purpose of the visit. I’ve stayed in this hotel a few years ago and the quality and convenience and consistency are a welcomed benefit in a time when and where hospitality has declined.

Cons: Out dated, wet carpet smell, mold in bathroom. Unclean tub and under fridge. Pros: front desk very nice.

This property is within a medical center/hospital area. They offer valet parking. They have complimentary breakfast however the set up looks temporary as in maybe they had or will open a restaurant/cafe. It was okay for the purpose of our trip which was to visit the Niagara Falls and do some sightseeing around Buffalo for a day.

The room furniture had a residue on each piece as though the cleaning person did not use a clean cloth.

Clean and comfortable

Would not stay there again! The bathroom had hair from previous person on the shampoo and in the soap dish. Also, I stayed 2 nights and the linen was not changed at all. I should not have to ask.

An Alarm went off at 5:30 AM in Our room on their stupid phone. Idk why that would happened but that is the worst thing ever. The front desk had no idea why either so that wasn’t helpful. Before that there was a group of people on our floor shooting the breeze with each other like it was a bar or something until 1 am. I asked the front desk to break it up, they didn’t. The hotel is nice, the extras I can do without.

It was great

Friendly and accomodating staff

Size of the rooms! And friendly service

Free valet parking was a nice touch. Room could have been cleaner, I mentioned to front desk and they acknowledged. Great location for us. Free shuttle for nearby errands, though we didn't use it.

I felt area to pull in was very small. It was very tough pulling in to check in and there wasn’t any thing to put luggage in to take out of car so they could park it. It is smack on top of other buildings not a lot of outside areas to sit. Lots of spiders in room too.

Très bon hôtel, proche du centre ville. Personnel agréable. Parking payant qui est le parking de l’hôpital rosswell. Petit dej ok Chambre très propre