Cat Phuc 호텔

Do not book this hotel. I arrived very late after a 12 hour bus ride. Noticed a couple of bugs on the floor at that the bathroom had rubbish on the floor and was grimy, but it was so late that I just wrapped myself in my jacket and went to sleep. Had a tour the next day, didn’t get back until 10.30pm. This time - found the place crawling with bugs, and all over my bed! It was so horrific I packed my things and immediately went downstairs and translated to the girl at the desk. I said I was leaving and please could I be refunded (I had booked two nights, so this was night 2). She didn’t even apologise or acknowledge the issue (or seem surprised) but just gave me a key to another room. I said absolutely not. She refused to refund me and I had to just leave to go to my new hotel because it was 11pm. I sent footage and images to Expedia who were extremely unhelpful, just kept asking over an over if I wanted to ask the hotel for a refund (uh - yes?) - they then didn’t refund me saying it’s the hotels discretion. I also got a message from the hotel after I followed up with them before writing this review in which they refused to accept blame AGAIN and said that I left before they were able to ‘sanitise’ the room - which was infested with bugs - at 11pm. So my fault then! Unbelievable. Terrible experience.

Pretty good

If you are looking for a luxurious, flop and drop holiday, then don’t stay here. If you want to learn about Vietnamese people, their culture, their food and their customs, then stay here. Because you are the kind of person who will enjoy this quirky place.