Dirty, old and dark. They don't care about safety and sanitation. Worst part is there were couple (not sure though) having s** in the other room and the guy just went inside the mixed room completely naked! He knew I was inside, he obviously wanted to show off his thing. I reported the situation to the staff, they convinced me that the guy is already back in his senses, but he was still in the room still naked (or they intentionally want to scare me off and leave the place) I told them that I will just wait until the guy leave the room. Ironic is that they have clearly indicated in the registration form that s** is not allowed in their area. I spend a night in hoi an and while I was away, someone occupied the same bed that I have paid and clearly reserved (my stuff is in its locker). I told them to clear the bed but three hours later, it wasn't. And they served cold coffee for breakfast (didn't even make an effort to heat it up). I don't usually spend time writing reviews but I feel the need to speak it up so that they will do something to improve their service. After the naked guy situation, I was just gonna move to a private room, but the room is dark and still dirty. I don't think they change the beddings and clean the toilet. Its also smelly on the lounge area. I like pets but the place doesn't have enough air. It stinks and aircons doesn't work properly. I kept calling them to fix it. With all this problem, I just decided to transfer to a different and better hostel. I don't recommend this hostel at all. Forget about all the free stuff. Even if they offer the place for free, I am not gonna stay in this hostel ever! I don't know how they manage to get positive reviews and a certificate from Trip***isor. If you are a budget traveler and still cares for safety and sanitation, look for other hostels. They are better hostels that are a lot cheaper and decent.