가드니아 빅 까우 서비스드 아파트먼트

숙박 시설 자체는 매우 깨끗했습니다. 그런데 제가 다른 가족들과 함께한 여행이라 객실 3개 예약을 했는데 체크인 시에 방 3개 딸린 큰 객실밖에 없으니 3가족이 함께 머물라는 황당한 상황을 경함했네요. 이유인 즉 제가 예약한 다른 2개 방의 시설이 고장이나서 사용할 수 없다는 어처구니 없는 변명을 대더라구요. 다른 호텔로 이동할 수도 없어 어쩔 수 없이 체크인했습니다. 나중에 다른 스텝에게 예약안된 방이 있는지 슬쩍 물어보니 모든 방이 예약 상태라고 합니다. 엉? 그렇다면 고의로 저희한테 큰방 1개를 주고 나머지 다른 방은 다른 사람에게 팔았다는 이야기인데... 여기 숙소에 여러 객실 예약하실 때는 동일한 예약자 이름으로 예약하지 마세요. 그리고 이런 경우 호텔스닷컴에서는 어떤 조치를 하시는지요?

1. Good from a point of price. They have all new furniture and clean bedding. But if you take care of room service/clearness, you should book a hotel. They don't offer toothpaste or shampoo. Staffs are helpful and try to help us, but not everyone in that apartment speak English. Sometimes you need to use translation app. 2. I couldn't use the room I booked. Because there was a problem in the room. I really expected to use it but it was impossible, so I was a bit disappointed with it. However, I had talked about this problem with someone who works at the apartment in advance. So they offered 2 bedrooms apartment+1 bedroom apartment. From my point of view, it was their fault that couldn't offer right room, but they requested me to pay double deposit(of course they returned it to me when I did check-out) because I needed to use 2 apartment. Also, they told me that was their fault so they will offer me the service changing towels everyday, but the second day, I only got 2 towels for 4 people. 3. If you are Asian, you should bring your own sleeper.

房間很大 像一個家的感覺 每天從外面回來能夠得到很好的放鬆 房間內擁有洗衣機和飲水機對我們旅人是很大的幫助

Nice and quiet place Near the centre Rooms are clean

We stayed here for several days, overall experience is good. Here are some comments as belows: 1. location: Not in Hanoi Old Quarter, therefore if you want to buy some local tour trip you may need to go to Opera House or assigned location to pick you up. If take Grab would need 25k vnd~ 60k vnd(depend on the time) to Hồ Hoàn Kiếm. Local market around and there is a market on 1F so you can get some food easily. 2. No Toiletries provided, need bring your own Toothpaste, toothbrush etc. 3. Only provided 2 bath tower , if need more you could ask the front desk. But they may forget to change or bring another one in daily cleanness. 4. No breakfast provided, but you can buy food near by. 5. Size is ok for samll group of people, better for a small family. 6. Front Desk only can speak little English , you could use translate tool for communication. Overall it's good & cheaper than old Quarter, also good for family can stay and cook their own food.( the room also has washing machine)