골든 루스터 호텔

아주 친절했어요. 그런데 24시간 체크인이 가능하다고 하셨는데 새벽에 도착했을 때 문이 잠겨있어서 당황스러웠어요. 그거 말고는 완벽했습니다.

숙박비 계산도 이상하게 해서 더 받으려고 해서 이해시켰더니 미안하다는 말도 없었음. 방에서는 개미가 득실득실 나왔음. 로비에 앉아있는 직원은 여자2명에 남자1명이었는데 남자는 껄렁껄렁하고 여자는 친절하려고 노력은 하였으나 익숙하지 않은 듯 했음. 식사를 위한 도구들도 제대로 준비되어 있지 않음. 물론 가져다 달라고 하면 갖다 주기는 함.

가격대비 괜찮아요 직원이 밝고 친절함. 조식이 맛있음. 간단하게 묵기에 좋은곳 너무 큰기대는 말고 가격정도로만 기대한다면 가성비좋은곳입니다. 호안끼엠까지 12분정도 걸어가야하는데 더운날씨라 걷기엔 좀 힘들어요. 주위에 마트가 잘없으니 마트보이면 사서 숙소로 오시길

첫날 수건에 머리카락이 붙어있어서 프런트에 얘기했더니 다음날부터 신경을 많이 써줘서 깨끗하게 이용할수있었고 프런트 직원들은 친절했다 아쉬운점은 2017년에 준공이라고 익스피디아에 써있어 신축인지 알았는데 리모델링된건물이라 좀실망했다

Séjour décevant, nous avions réservé un hôtel 4 étoiles pour un moment sympa… loupé…. La chambre est petite, basse de plafond, une fenêtre de 30x30 cm, bref, pas fou…. Cependant l’accueil est très bon et le petit déjeuné agréable

Nice room and good location

Sweet place to stay in old town. The other reviews don't lie, so don't really have much to add! We enjoyed how we were treated and the help and information we got. All staff members were absolutely great and welcoming. Only issue in the room was the safe being locked, so not possible to use, didnt ask to get it fixed either, as it felt more than safe here!! Thanks for having us, we would love to stay again!

The staff was top notch….very friendly and organized amazing tours for us. The breakfast was made to order and very tasty. I highly recommend!!

Great location and very helpful staff. Not keen on glass/privacy blind bathroom wall. Would definitely stay here again.

Best manager and staff I’ve talked to in a long time

We loved being able to book excursions directly through them. There was never a glitch to the plans, our names always on a 'list', drivers on time, greeters everywhere. Organized and flexible and every detail taken care of and thought of on their end. Highly recommend using their services. Daytime manager was suburb.

Hôtel bien situé,les propriétaires font tout pour répondre à nos besoins.

Emma and her staff are really sweet and helpful. Would recommend for a comfortable hotel location in the Old Quarter.

The stay was excellent. Tasty breakfast, good location. The staff was was extremely helpful. Highly recommend.

Exceed my expectations & highly recommended. Warm friendly helpful & very thoughtful staff team

Location was great, staff was great, breakfast was excellent

The facilities might not be a perfect 10/10 due to small issues, like some rooms being a bit noisy because of the building’s design or street traffic. However, the service easily turns the overall experience into a 10/10. Flexibility: When noise was an issue, we were offered a room switch and even a stay in their sister hotel for one night—fantastic problem-solving. Great communication: The hotel team, and especially Anna, provided outstanding support. From tour bookings to personalized recommendations, they handled everything quickly and professionally, whether in person or via WhatsApp. Extras: Free airport transfer with multi-day tours, flexible booking changes, and an upgrade due to the room switch showed how much the staff values guests. Outstanding support: The team was always available for advice or assistance, going above and beyond to ensure a smooth and pleasant stay. Despite minor flaws, the exceptional service and attentiveness, especially from Anna, made our stay unforgettable. Highly recommended!

The room is so small. TV and fridge did not work. The hot water was so weak. We asked the reception but could not fix. over 9.0 for this hotel is ridiculous.

Staff were very friendly and helpful, room was cute, very comfortable beds & pillows, quiet too didn't here any noise from the street. Loved our one night stay & would book again if we go back to Hanoi!

It was absolutely wonderful, the breakfast, the bed and the location. People were super friendly. Incredible service and recommendations