- Staff: extremely nice and helpful, we know lots of suggestions for where to go and buy souvenirs. - Room: the room is small with no soundproof. It 's somehow uncomfortable for a nice sleep at night. - Location: the hotel is located at the heart of the ancient town, quite convenient to visit around the town, go to Hoan Kiem lake and enjoy local meals - Offer bike rental at 100,000 per day - I stayed there on 24 Dec, therefore got a surprise gift from the hotel (cool).