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The lodge is permanently closed. Noone has let us know despite payment being made in full. We are stuck in the middle of nowhere in very cold weather with nowhere to sleep tonight.

The hotel was totally closed and the parking lot was deserted without any cars. The hotel lights were off!

Room was clean and tidy, booking into the property was nice and easy in the food store. staff and parking very good good. However there were leaks everywhere in the corridors and full buckets of water from plumbing leaks which for whatever reason are not being fixed.

On arrival,. we walked to the hotel, only to find that you had to sign in at the Asda Express in the Petrol Services, which was unexpected. Later, an issue developed in the room and the friendly staff promptly moved us to another room to solve the issue, for the rest of our stay. The rooms are spacious and the decor is nice. If not for the issue, I would give an 8/10

We stayed at this hotel last year . And there was a water leak from the ceiling 12 months on there’s the same leak it would appear to be a lack of maintenance . It’s small things that let this hotel down for instance there was no mirror in the bathroom there was no plug for the sink both of which I reported to a member of staff . The staff are great and go out of their way to help you . On the plus side it good value the room was ok . It’s lack of maintenance let let’s it but this not the staffs fault

Dirty room with cobwebs and hairs everywhere. No toilet seat lid, no sink drainer, dirty walls in shower. Marks on bed sheets, bed untidy when entering room. Buckets along the corridor to catch the water, boarded up door at entrance with maddi r stain on carpet. Have never stayed anywhere so disgusting.

No ac or fridge or microwave, very dirty and poor but you get what you pay for

Upon arrival there was a sign informing us we needed to check in at the Asda express across the petrol forecourt. One of the main door windows was smashed and a bucket collecting rain water. Our room was next to the doors and right outside was the smoking area so the window stayed closed even though it was 28 degrees and humid. Bed was comfy though. You get what you pay for i guess

This property surprised me. Because of the economical price I was a little worried that it could be 'not good' and possibly noisy. I was pleasantly surprised. The room was quiet and clean and I slept really well.

A real surprise. As good as many a top hotel for a quarter the price. Spotless, comfortable, generous tea and coffee and biscuits in the room. Large flat screen tv. Excellent mattress. Plenty of toiletries.plenty of luxurious towels.Was quiet although close to the road. Slept like a top. What’s not to like?

Check in perfect, member of staff friendly. Got into property to find lots of flys, moths and midgies in our room. My other half spent about 15 mins killing them onto walls, please note there were also evidence of this been done previously. Few spiderwebs in room, showing how room had not been cleaned to a high standard.

very clean room , the pillows could of been better, but overall good place to stay and would go back

Raglan lodge has roof issues as in it leaks. Corridors littered with buckets and washing up bowls collecting water. Ceiling tiles missing in various places. Carpets look vile and the whole place stinks probably due to all the water. The 24 hour so called reception is in a petrol station opposite. Had to wait whilst the staff served 10 customers even after they said I would be next. This place is a serious safety hazard.

Arrived and couldn’t believe that we had to check in across the road in the service station. Little did I know that this would be the least of our worries. The strench in the lobby would knock you sick, then you opened the door to the room and were met with a corridor full of missing ceiling tiles, overflowing buckets of water and the worst smell of stagnant water ! The room was filthy, badly patched up walls which have probably been punched cos it was easier to punch the wall than the person who booked it. There was dried up sick by one of the beds and spiders which had been splattered on the walls. The linen was ok which the moths seemed to love as each time the covers were turned over there was another one! The toilet would regularly have siestas and flushed when it wanted it to. I made the mistake of booking this “hotel” without reading the reviews cos I think most people who write reviews are moaners I wish I had and you have to do a 14 mile diversion if you want to enter the hotel via the correct way!!! Save your £50 and buy a tent there will be less creepy crawlies than room 38!!

Unfortunately the property was falling apart in the corridors and the carpet smelt of damp with leakages of the ceilings, with a lot of buckets in the corridors collecting water. Rooms itself was standard, didn’t get mugs for our room, we had to get them ourselves front the services as that’s where the check in was.

Lodge entrance was dirty and smelling bad. Corridors were smelling mouldy due to water leaks from the roof. Room and bathroom was tidy. Ample parking.

It was fine for a short stay, unfortunately they had leaking pipes which made the place smell musty. Otherwise it was very good.

The outside of the lodge suggests it should be a well maintained property. But your first entry through the front door spoke volumes as to what was to come. As we entered we saw overflowing bins of rubbish and filthy carpets well overdue for a vacuum and shampoo. Now on to the room and the corridors. Many buckets catching but mostly missing dripping water from pipes in the ceilings. The corridors were an obstacle course of buckets, ceiling tiles and wet carpets and the overwhelming smell of damp damage. The room at first glance looked Ok. The bed had been changed and was comfortable. Nothing was missing from the room. But later we did find the toilet had a loose base and was a little bit discerting. The shower although hot was way too powerful and overwhelmed the shower curtain. Inturn because the shower base was not deep enough and the curtain took short. The carpet in our room was stained and dirty. With some time and money spent in the right places this place could be very good.

Convenient for our needs to the local area.

Dirty, waiting over an hour for bedding. No plug for the bath. Buckets all down the hall way for leaking roof water, stagnant water smell