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Amazing staff but room was very hot

A lovely hotel with beautiful views. Very nice restaurant with very good breakfast & dinner. Staff were very friendly and helpful. Very disappointed to find the pool out of order after our long drive, guess we should have rang ahead. Bedroom ok, bed & bedding good. There was an air on unit set up and plugged in but it was dead, there was a fan that was incredibly loud at night. Also most of the light fixtures didn’t seem to work. Shower was ok. A nice short stay but questionable if it was worth £150+ considering the lack of pool as that’s the reason we booked it.

Our room was very clean and we appreciated the fans that were set up. The staff were very friendly and helpful and the breakfast was good.

Lovely Manor House with fantastic views. Nice to have a spa on site. Rooms rather hot but staff did all they could with a fan and air con unit.

The staff were helpful and went out of their way to adapt menu for food allergies and willing to adapt breakfast menu as hot items cooked to order. Although an old building the room was modern and clean, the character features remained in communal areas, although the outside in places needed some tlc after the winter weather. Spa area dated but clean and functional.

Enjoyed our stay at the manor hotel - staff were very nice and welcoming, room was great with a Mountain View- breakfast was superb- great facilities - gym , small swimming pool , hot tub , steam and sauna room - would stay here again .

Only disappointed that Room 16 have no substitute on television cos we’re deaf and also swimming pool was closed. Excellent breakfast and dinner.

lovely stay

The hotel is quiet with extensive areas for guests. The Leisure suite is excellent with sauna, steam room and a spacious, well equipped gym. Breakfast has lots of choice although the options have definitely been reduced since we were last there 6-8 years ago. Parking is plentiful and the views across the valley are beautiful. The hotel is a substantial building and in places it's becoming a bit tired. However, we slept extremely well without any noise or disturbance. The limited staff are extremely hard working and deserve praise for multi-tasking. It's an easy walk into town

The staff were lovely, easy to talk to and welcoming. Clean comfortable spacious room. Lovely historic building with guest information book in the room explaining the area and its history. Marvelous breakfast choices. If something needed changing the staff responded perfectly. Didn't have time to use the gym/pool but other guests seemed happy. Look forward to the opportunity to return.

The rooms are very dated and in desperate need of an upgrade/refurbishment. No running hot water, radiator not working, broken light pully in bathroom, no shelf, towel rail or toilet roll holder, no hairdryer. Stained and dirty chairs in the bedroom, the room really needs a good clean. There was no hot food or wifi which was blamed on the storm, but I see previous posts about no wifi so I'd question the lack of food & wifi being blamed on the storm. Breakfast was lovely but no cereal, fruit etc. It felt like the hotel was closing down. On a positive note, the staff are all absolutely lovely, helpful and friendly, they brought an electric heater to the room and the location is fantastic. The picture of the room was I was booking looked modern, newly decorated and luxurious but the room I stayed in was dirty and mismatched, £123 for this was poor.

Overall it was ok and a pleasant experience. However, the pool was ice cold and I had only booked that place because of the swimming pool. The 'spa' facilities are quite poor and run-down. The hotel itself was decorated very well for Christmas and it was warm and welcoming. Hannah deserves a special mention for being so efficient.

Room was huge, very well maintained and spotlessly clean. Staff were all friendly & helpfull, making our stay very pleasant. Wifi didn't work but didn't affect us and only tiny criticism would be a lack of hooks/rails in the lovely bathroom, as there was nowhere to hang wet towels.

Dated, fusty, sticky surfaces in room and at breakfast, which was poor and verging on unhygienic. Spa area also looked forlorn and grimy. Not worth the price paid.

No internet / WiFi. Wasn’t the cleanest, as some food that was on the floor in the evening was there the following morning for breakfast.

A very tired hotel in a lovely location. All in all this place has seem better days. Rooms shabby. Plumbing Victorian, tables at breakfast not clean and sticky. But, on the bright side, the staff were delightful and could not have done more to make us welcome.

Comfortable laid back hotel in delightful grounds and beautiful views

The property was an amazing old manor house. Very comfortable bed, amazing views from our window. You need a car, remote location.

Lange überlegt welche Bewertung ich gebe. Anfangs hat das Hotel einen guten Eindruck gemacht aber durch viele kleine schlechte Erfahrungen einen miesen Nachgeschmack hinterlassen. Zimmerservice hat die Tür unverschlossen gelassen. Und auch nicht viel im Zimmer gemacht. Zimmer waren von Anfang an auch nur so gerade Ok sauber. Durch größere Feier dort wurde ganze Rest des Hotels vernachlässigt. Kann ja verstehen wenn dadurch Personal stärker beschäftigt ist, aber Rezeption und Hotelbar über eine halbe Stunde unbesetzt zu lassen ist schon nicht professionell. Essen im Hotel Restaurant war mittelmäßig, Kinderportionen und überteuert. Karte war komplett Französische Küche.... in England... naja. Frühstück war mal Ok mal schlecht und immer eher Kinderportionen. Zwischendurch wurde dann auch mal irgend ein Kräuteröl über ganzen Teller und Frühstück verteilt. Wohl Deko aber wenn es den Geschmack verändert sollte es mit auf der Karte stehen. Einzige Grund für nicht ganz schlechte Bewertung war ein Team von jungen Personal das trotz allem immer freundlich und hilfsbereit war.

Je suis venue dans cet hôtel pour 1 nuit est je n’ai pas du tout appréciée…. Attention dans les chambres il y a de grandes fenêtres mais ne s’ouvrent pas complètement uniquement le haut vers l’extérieur… pas de Clim ! Avec cette chaleur Juste un petit ventilateur pour survivre… le spa est trop décevant… une piscine froide qui ne donne pas envie, un jacuzzi trop brûlant un sauna hyper petit ( il ne faut pas être claustrophobe ..) les vestiaires sales. Un conseil apporter bien vos claquettes.. et pour finir j’ai pris un repas ( salade cesar) horrible ! Quelques bout de salade avec 1kg de mayonnaise et quelques morceaux de parmesan… ( j’avais demandé sans anchois) et le tout pour 16$?! J’ai rien touché.. à part ça le petit déjeuner est très bien et le personnel très sympathique. C’est dommage … et décevant