크리스마 호텔 루사카

The pool was not clean most of the time There was ants in the bathroom every night Not sufficient water to shower comfortably I would never stay in this hotel again The staff was pleasant and helpful

The pictures were way different - This is definitely one hotel needs maintenance. I rate it as 2 stars instead of 4. We waited 2 hrs to check in due to rooms were not ready.. For the breakfast it was always the same no good selection and always 1 hr late to start. WiFi not good at all. The bathroom smells sewage. A/C are not reliable as well.

terrible place don't stay there

Der Pool (3,5 m tief) und Garten ist super. Nette kompetente Bademeister. Allerdings wurden keine Handtücher zur Verfügung gestellt. Das Personal ansonsten etwas schwerfällig und unorganidiert. Sie brauchen mehr Supervision. Wir mussten 4 Stunden warten, bis unser Zimmer fertig gereinigt wurde.

I was here earlier this year and I was not very happy with the place. However on my recent visit things have greatly improved. Much cleaner than before with very friendly staff. The cuisine at the restaurant is excellent. I would like management to work to prevent mosquitoes into the rooms.

Very friendly and helpful staff and management.

The place was very bad, actually rubbish , especially when you compare to the looks on the website. It’s not a hotel , it’s a guest house. Breakfast was cold and not much to choose from the menu. Moreover, they stole my daughter’s iPods. Really disappointed with that place . Never again!!!

The jacuzzi was filthy, the bathroom tiles in my room were discolored from dirt and there were flies buzzing around in the dining area which is completely unsanitary. The toast with my breakfast was served cold and the food served for dinner was subpar. All in all I would not recommend this hotel to anyone.

I did an upgrade to the deluxe because of the beautiful Jacuzzi and was quoted a price after i paid i was called and told i haveto make another payment because they made a mistake and also found out later that none of the Jacuzzi at the hotel works i was so upset and embarrassed for my fiance and all he want to do was take $12 off the overall price of our stay even though the director knows the Jacuzzi doesn't work for years

The establishment was clean food excellent Barkeep top of his game environment friendly

Secure, peaceful and clean hotel, which was well located for the work meetings I needed to have in the government sector of Lusaka. Staff were friendly and helpful, but clearly the hotel has seen better days and would benefit from a little renovation and a wider restaurant menu. The hotel airport pick-up was on time and appreciated.

Overall no hotel training of staff whatsoever. Staff totally overwhelmed by a fully occupied hotel. Sorry but not recommendable at all, despite wonderful garden. It has HUGE potential though. Good luck to owner and management. Hope you can improve. Seize your location!

If traveling on business, would not recommend- not conducive to work, and no working wifi in the room. Breakfast was not good. Upside: there are bed nets for the beds, which most of the higher end hotels in the city don't have, rooms are spacious, and the dinner there was quite delicious.

On arrival, reception could not find my payments and no room was allocated . I had to take a cold shower on day one – was not briefed on geyser isolator being the customers responsibility. Reception TV was played excessively loud until late at night. Hotel did maintenance or hammering or something till after 23:00.

The carpet was wet & stinky. tried three rooms - all horrible. They need lots of work, if they are going to keep up with customer hotel standards.

room aircon not functioning so switched rooms OTHERWISE OK

There was refurbishment going on and it was so noisy. Very poor breakfast. Totally overpriced.

I spent two nights at Chrismar, with a few days in between, in May 2014. The first impression was not very good - after leaving the reception we walked through a dark corridor With worn-out carpets and dirty smell, and a door hardly on its hinges. The room, though, was all right. The staff were friendly and service-minded. I had very good help with my airport transport service at departure, when I needed to be picked-up at another address and was allowed to leave my baggage at the reception. The receptionist as well as the hotel driver were very helpful and correct. As I had to cancel one of my booked and pre-paid Nights I've had some discussion With the hotel about a refund, but this has now been solved in a satisfactory way. I don't recommend Chrismar for Chrismar for People who plan to stay for several days, due to the lack of maintenance in the hallway. But I'm returning myself for a couple of single-nights stay - as the staff outweighs the poor first impression of the hallway.

The hotel was under renovation with construction in the lobby. Hotels.com did not mention this; neither did the hotel website. There was no water in the shower or mosquito nets on beds- very weak a/c. Internet was available only within a short distance of front desk. Paid for 3 nights; had to leave after one.

My stay was enjoyable and relaxing. The staff was courteous and responsive