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1) Airport transfer - the vehicle sent was shocking and was stopped at a roadblock and was due to be fined. The condition of the car was appalling. Thankfully the hotel did not charge me for those trips in full. 2) the hotel says "restaurant" but that's only on demand and if you order in advance 3) hotel is undergoing an upgrade so condition is not great 4) my room was not made up, no new towels, tea/coffee etc 5) wifi password expired at midnight, so any early morning meetings/emails etc would be missed

Room was very clean and staff ensured where escorted to the room. Only issue was the lack of elevator and noise frim the bar

Awesome

Staff and the room was up to standard

It's perfect.

The location is in the very centre of Bulawayo, with walking distance to both the Art Gallery (10 min) and The Natural History Museum (15 min). There are plenty of fast-food and restaurant options within minutes by foot from the hotel. Also, very easy to arrange pick-up/drop-off at the hotel as all tour operators doing excursions to Khami ruins, Great Zimbabwe ruins and Matobo NP know it. The Selborne Hotel is clean, neat and I recommend it. Excellent location and very helpful staff. Some details in my room would need an update, but all in all a really pleasant stay!

This hotel has seen better days and is a shadow of its former self. There was a problem with our reservation which meant we were given poor rooms with no air con and missing bulbs, linen, and varying levels of amenities (showers, water, etc). We were moved after a night but the rooms don’t match the website photos. One of the bathrooms was unusable due the smell and heat. The hotel is good for location in the city centre, and the garden and pool are pleasant but feel tired and only given basic maintenance)do not believe the pool photo on the website! The main redeeming feature is the staff and how hard a couple of them worked to make our stay better; their enthusiasm was undermined by the limitations of the hotel to supply things like adequate bedding or simple things like light bulbs. Stay here for very basic amenities and the locations but not for a really comfortable stay.

Had a wonderful time and the staff were incredibly helpful. Christina in particular was super kind and had great recommendations for where to eat and always looked out for me (especially as a solo female traveller). Definitely recommend!

Was sceptical at first as the place had drastically deteriorated.The place went under a complete makeover and the rooms are fantastic and everything works.Only downside is there aren’t many TV channels to choose from.Fairly priced and convenient as well.

Hotel ist sehr zentral in der Stadt gelegen. Die Zimmer sind schön und gross. Das Personal ist sehr hilfsbereit. Leider sind die in der Werbung beschriebenen zwei Restaurants, die Bar und auch die Poolbar nicht in Betrieb. Für die Bar muss das Hotel verlassen werden und kann der Betrieb nebenan, falls geöffnet, besucht werden. Ärgerlich für die Gäste und auch schade für das nette Team im Hotel. Während den 5 Tagen im Hotel fand zusätzlich ein Kongress statt, so dass leider auch der Pool nicht benutzt werden konnte. Das Hotel sollte so was den Gästen vorher mitteilen.

The hotel rooms are ok, but the problem is unreliable internet connection and no choice TV channels. The Staff are very friendly...

Selborne Hotel is home away from home. Christine and team give the place a warm touch. The rooms are top notch and the Wi-Fi is excellent. However, the outside and furniture reception area look ‘tired’ and outdated. It hardly reflects the high standard of decor and modern upgrades characteristic of the rooms.

Very convenient location. Great homeliness atmosphere and nice vintage vibe

Amazing colonial style hotel with very helpful staff, great restaurant, beautiful garden and convenient parking. Large balcony facing the street but not noisy. Special thanks to MacDonald who helped me find fuel. He was very helpful and humble. Overall great stay.

V kind and helpful staff. However rooms v v noisy due to it being above the Kings Inn that was pumping out beats until 0300!