전체 평가 및 리뷰 Siloam Hospitals Balikpapan

lain kali gosipnya pelan pelanin mba, ghibahnya terlalu kencang sampai saya yang mau berobat aja kedengaran. mau rumah sakit, mau bandara yang saya liat SDM nya pada tukang ghibah. silahkan ghibah tapi jangan sampai customer dengar karena kalian kerja di bidang hospitality yang dimana attitude nomer 1

lumayan antri tapi hasilnya cepat dibilang h+1 ternyata dalam 4-5 jam hasil pcrnya sudah keluar 👌🏻

Prosesnya cepat dan simpel gak ribet

saya tdk jadi swab antigen disini krn reschedule dan tidak ada pilihan PCRnya.

Pelayanan cepat dan akurat. Terima kasih.

saya sangat kecewa, karena tidak sesuai dengan ketentuan pemerintah.

petugasnya tdk bisa memahami keperluan pengguna

Agak lama saat proses redeem, mungkin krn ketidaktahuan petugas. Tp keseluruhan oke, petugas sangat membantu

pelayanan baik, ramah dan cepat

untuk pelaksanaan tindakan rapid antigen, nyaman dan melegakan, terima kasih

the hospital's staff are professional. the sampling process was quick- no queue but you still need to fill in a form. this kind of administration thing is supposed to be change to online in the condition of covid now. voucher redemption process was a little bit trouble but traveloka cs managed to solve it in 2 days and at the end I could use it. the details information in the traveloka website/app needs to be updated and synchronize with the partners. in fact the tests can only be done in specific days and time, traveloka should put this information on the web/ app or at least they should put information that reservation is necessary and put the hospital whatsapp no for reservation. I did call to the hospital many times until I managed to get the whatsapp no for reservation. reservation is really necessary as you might skip queueing if you did it. the hospital also needs to give a clearer map / information about the testing place, the current one is confusing. for a hospital like siloam, I know they can do better. so does traveloka.