I came to this 4-star hotel in Venice with high expectations for a family trip, but the customer service was terribly disappointing. I'm not sure if it was racial discrimination, but the first impression at the front desk was extremely unfriendly. It seemed like several people were working, but because of one individual, my impression of this hotel is memorably unfavorable. Apart from the location and transportation, there doesn't seem to be anything good about it. It could have been a perfect trip if not for the hotel; it's quite regrettable. 가족 여행으로 베니스에 대한 큰 기대로 4성 호텔이라 해서 오게 되었는데 고객 서비스는 너무 별로였습니다. 인종 차별인지 모르겠지만 프론트 데스크에서의 첫 인상은 너무 불친절 했습니다. 여러명이 근무를 하시는거 같지만 그분들중 한분땜에 이 호텔에 대한 인상은 기억에 남을 정도로 좋지 않습니다. 위치와 교통 이외에는 좋은게 하나도 없어 보이네요. 정말 호텔만 아니였으면 완벽한 여행이 될수 있었는데 많이 아쉬움이 남는 여행이네요.

근처 관광지와 가깝고 편리합니다. 서비스도 친절하구요.

We stayed this hotel for easy access to Plaza. Very easy to access to Plaza. Old equippment but clear and nicely managed. Internet access is satisfactory. In comparision with other italian hotel, access speed was fast and stable. Morning buffet is good as an italian style food.

베니스안에 있어서 다니기 편하다는 장점이외에는 다른 점은 없음. 워터택시로 오면 80-90유로 필요함.

Me gustó todo, ubicación servicio buen aire acondicionado en pocas palabras EXTRAORDINARIO.

Lovely authentic italian hotel. Staff were just lovely, especially Edna at breakfast time. The concierge were very helpful and the gentleman who escorts you to your table at breakfast also very welcoming. I would definitely stay here again

The property was in a great location. Included breakfast which was very delicious. Staff were friendly and helpful. Rooms were clean and quaint. Air conditioning and cheap mini bar items. Dark and quiet to sleep. Loved it!

la verdad quedamo encantados con este hotel dan mas de lo que ofrecen mis felicitaciones

We only stayed one night as we were arriving from our cruise and flying out the next day! Hotel was great, had everything you needed and breakfast was plenty! Beds were hard but sidnt bother us too much! Air condition was working very well so that was a plus in the heatwave we were in!!

Fint hotell sentralt beliggende rett ved Markusplassen. Hyggelig stab, enkel frokost.

Beds were very uncomfortable

Beds were very uncomfortable

Très bel hôtel à proximité de tous les points d'intérêts de Venise. Rien à redire.

Muito bom! Recomendo!

Nice breakfast good location professional staff

Good experience, and location

Great location. 5 minutes walk to anywhere. Very, very good location. Very quiet

Hotel Kette had been extensively renovated since we stayed here 30 yrs ago. It is a wonderful place to stay, great breakfast and very conveniently located to all of Venice for sightseeing, restaurants and shopping. The staff is very helpful and friendly. We received an upgraded room overlooking one of the canals and enjoyed watching the gondolas and boats every day.

Nothing

was nice to pull on on the boat taxi and enter the back door. Service was very good . It was a little hard to find walking because we did not have cell service but others were very helpful in giving us direction .