no safe hotel. i lost my watch in the room during the breadkfast time and my wife lost cash 8000euro. no CCTV no explanin about theif. no resposible for lost it. i never evenr got experience like this hotel. manager was tessibel for responsible about lost it.

럭셔리한 호텔이에요~~ 호텔리어들이 매우 친절하고 서비스 정신이 강해요~~ 방도 깔끔하고 청소 서비스도 훌륭했어요 방에 스파욕조가 있어서 사용하니 여행 피로가 풀리더군요 조식도 음식도 매우 훌륭하고 서빙하시는 분 태도도 너무 훌륭하고요 은식기로 더욱 고급스러웠어요 패키지 분들도 분리된 방에서 조식을 즐기는 것도 좋았어요 호텔에서 체크 아웃시에 역까지 전기자동차 이동서비스도 제공해주고 마지막까지 미소를 잊지 않으며 악수까지 하는 고급호텔의 급이 느껴졌어요 위치도 메인 쇼핑거리에 위치해서 쇼핑하기에도 전망대 및 역 이동에도 매우 편했어요. 또 방문하고 싶어요

Hotel fabuloso.

Excelente hotel !!!!!!

Some of the best service I’ve ever received anywhere in the world. Upscale but very comfortable. Staff are friendly and exceptionally helpful. The layout of the hotel and amenities was very convenient. The location close to the gondola is also nice.

Flott hotell med veldig bra service

Equipe extremamente gentil e solicita. Recepção no quarto fenomenal com frutas, chocolates, espumante e sucos. Atendimento às solicitações sempre on time e prontamente resolvidas! Limpeza impecável. A piscina térmica em duas temperaturas, e ainda tinha jacuzzi, muito boa, nossos filhos adoraram. O café na manhã fenomenal. Recomendo e voltaremos!

We had a brilliant time celebrating my husbands 50th birthday. The staff were very attentive and ready to help in any way they could. The shuttle cars from the station were great to transport our luggage. Highly recommend Grill Cervin, the lamb was to die for! We’d come back in a heartbeat

Well situated and excellent staff.

Great place and service

Top notch property all around. Situated in the heart of Zermatt. Very attentive staff. Wonderful experience. We would definitely stay here again.

Excellent service with friendly and attentive staffs. From train station pick up, check in, restaurant booking, room services, concierge, bar service, to check out with proper Swiss send off, the whole experience was just amazing. Our family had such a great time and was very memorable. Highly recommend for others when visiting Zermatt, and definitely our choice when visiting next.

部屋から見えたマッターホルンは絶景で夜明けや朝日に輝くマッターホルンなど様々な表情を満喫出来た。メインのバーンホフ通り沿いのとても便利なロケーションでどの展望台に行くにも便利でレストランやカフェも近くに多数あった。部屋も広く清潔でとても快適に過ごせた。スタッフの方も親切で炭火焼のレストランや朝食も美味しく忘れられない滞在となった。

Extraordinary staff. Lots of wonderful places to sit, dine, relax. Fantastic breakfast. Central location. Classy place!

Beautiful, classic Swiss hotel. Superb service and beautifully appointed rooms. Outstanding, Michelin star restaurant.

Great location, view and hotel staff!

Wonderful hotel in the heart of Zermatt. Amazing view of Matterhorn. Very good staff.

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Beautiful hotel and excellent service.

Everything was perfect, and the activities were incredible!