As regular visitors to the Imperial Hotel we thought that this was an Inferior room to what we have had in the past, 1 no safe 2 Window did not have an opening on a hot day for fresh air so always steamed up 3 My wife fell out of the bed during the night because the mattress was larger than the base and sloped over the edge off base 4 The hand Gel in the bathroom had no Lather as it looked to be diluted like water. When we reported the above to Ricky on Reception he said that the room 238 was one of the better rooms. Also not amused by the Parking charge of £14.00 per night which I found Extortionate from past stays. We came away not Happy Bunnies

Great hotel for the price, lovely staff. Easy walk in to town center, Just stayed one night and breakfast was well worth the extra 😁

Booked a standard double sea view room so we could both sit and view the solar eclipse from our room. Checked various sites to compare cost and room photos. All photos shown for this room showed 2x sea facing windows. Which was what we wanted, would have been fine. We ended up getting a room 411. With one small dirty dormer window. No socket outlets on left side of the room. Very low ceiling height on left side(hit my head on it getting up for the toilet during the night) Lights in the bathroom so bright the whole bedroom was in full brightness. My wife went down to complain but the staff on reception just said that room was considered a standard double. Strange then that the photo of this room is not included anyway on any site as a possible room if you choose Double standard sea view. Just ridiculous...why would you have two people trying to squeeze heads together to get a view of the sea. I believe this room is probably used by staff. The minimum they should do is advertise this room as a small restricted room with SINGLE WINDOW ONLY. Very annoyed this great event was ruined by the hotel.

This hotel is extremely tired and dated inside. I am sure it was once a beautiful and glamorous establishment but it needs significant investment to modernise and renovate. The bedroom was very tired and dated, it was stifling hot and the towel radiator had been left on at full heat. There are limited plugs in the bedroom and the shower is either hot or scalding no happy medium. The breakfast room was chaotic with odd layout of tables so a maze to get it to the food and back to your table so we only had a pastry and an orange juice. It is really sad this hotel has been left to become tired and run down, it felt more like a care home than an hotel.

Rubbish I don’t want to waste my time

Our room was spotless and had a nice deep bath with plenty of of hot water

Such a lovely hotel, good location, nice and clean.

Amazing hotel and staff. Will be back next year

Fantastic!!!

Imperial has the cosiness and friendliness of small and the anonymity and grandeur of large, so it’s all you would want from a Victorian hotel in Blackpool. I’ve not been visited by any of the ghosts yet so after five years coming, that’s my only disappointment… Services are great here, all staff are really friendly in my experience, breakfast is great and there are lots of spaces to hang out in on the ground floor.

Lovely hotel and the staff were super friendly and accommodating even though we arrived really late. Would definitely recommend to anyone!

Group of us stayed in the hotel and everyone had different kinds of bad experiences, but with my family room was without water from 3pm to 9.30pm. Couldn’t use the toilet due to that and operation manager’s excuse was that we have to understand that this hotel is an old building. Then around 8.30pm they had to bring a company to rectify this issue. As I have health issues it was very difficult for me. Didn’t want to give a changing room till 9.30pm. Receptionist lady and operational manager were very rude. After we said that we were going to report to the council and police and all the relevant departments they were actions to bring staff from outside company. No empathy at all.

Dirty place , staff unhelpful , reception staff go missing into the back all the time leave customers waiting and wondering what's going on , room was dated in a state of disrepair and absolutely filthy .

Huge choice for breakfast, only downside is swimming pool is not in use only reason i booked here the double bed in the room was small apart from that outdated rooms but maybe its the victorian interiors of the hotel we asked for disabled access in notes and we got a walk in shower impressed!! Overall great stay comfortable beds

Room was spacious and clean, a little bit dated in decoration but that is to be expected in an old hotel like this. Break fast was included and had a choice of cereals, yogurts fruit, pastries,pancakes and a hot cooked breakfast. Staff all pleasant and helpful

Room was clean outdated but maybe thats the Victorian style theyve kept, the bath tub looked clean but looking closer looked like it had dirt, double room was quite a small double bed breakfast was fab and beds was comfortable

The staff in this hotel are fantastic, stayed many times, but did notice this time the staff were a little under pressure working flat out, but the staff all happy as usual maybe in busy times more staff should be employed. Still a great hotel with so much history and very reasonable rates

I like the imperial hotel it is nothing special but the beds are clean rooms are clean and I like the bar and staff do there best .

Well. It’s an old beautiful building that is in desperate need of updating. It’s very tired in places. In its heyday I’m sure this was an amazing hotel but the owners need to re invest to bring this back to life. All in all it’s value for money and guess the clients that they attract aren’t so bothered. Overall Blackpool needs a complete makeover everywhere. Lots of dead boarded up hotels and properties.

Come for just the night. What a beautiful hotel,had deluxe Seaview room. I was cleaned very well. Checkin was easy they was about 10 minutes to wait to be booked in which is normal on a Monday. Had nice breakfast well organised serving area and seating area. My lad was abit loud but staff was understanding due to him beeing autistic. I love the history this place it absolutely shows it threw pictures in hotel Only downside is the rooms furniture needs replacing its abit outdated. But apart from that we did enjoy ourselves and will definitely be back again. Keep up the hard work..