Nice amenities as strongly recommendable points comparing with adequate accommodation fee

My stay at the Delta Marriott was fine. I enjoyed the out door pool and my room was totally fine. My issue is with Expedia not the hotel. I had originally booked this hotel via the Expedia app and had booked for three nights. After one night my plans changed and I needed to amend the reservation and cancel the last night of my stay. As it was well before 24 hours prior to the last night the hotel staff said it was no problem but I needed Expedia to email them confirming my change request. I contacted Expedia via the customer service number and after several hours on hold I was told by them that they could do nothing and to talk to the hotel again? This poor customer service communication was incredibly frustrating to deal with and they seemed incapable of performing a simple request. They simply would not call or email the hotel as the hotel had requested and gave me conflicting information from that of the hotel booking manager. In the end the hotel only charged me for two nights as I had requested. Two days later I received an email from Expedia saying they tried and failed to get cooperation from the Delta hotel to amend my reservation which was an outright lie. I will not book again through Expedia as they are not trustworthy.

Clean room: The hotel was impeccably clean and exceptionally well maintained. Our room was spotless, comfortable, and exactly what we needed after a stressful evacuation. Clean room: The hotel was impeccably clean and exceptionally well maintained. Our room was spotless, comfortable, and exactly what we needed after a stressful evacuation. Staff: Outstanding. The front desk staff (particularly the evening team on July 17) were incredible. They went above and beyond to make my children and me feel welcome after we were evacuated because of nearby wildfires. Their kindness, compassion, and genuine care turned an incredibly stressful situation into one where we felt safe and supported. I am so grateful for everything they did. Parking: We arrived with a vehicle packed full for our road trip, and the staff took the time to ensure we had a parking spot where we felt comfortable leaving it. Their thoughtfulness and attention to our peace of mind were deeply appreciated. Bar: The poolside bar service was quick, friendly, and efficient. The pool and hot tub were immaculate and the perfect place for our family to relax and recharge. They were exactly what we needed after an emotional few days.

Thank you another great stay!!

Lovely hotel and great pool. Service re drinks by the pool was very slow unfortunately but the bar in the lobby was great

Relaxing stay in Kamloops! Had a lovely room, enjoyed the pool area and the bartender served excellent cocktails! Even went out of his was to get alcohol that wasn’t at the pool bar so we could enjoy the beverage that we wanted!!! Breakfast was delicious but the kitchen seemed very slow. I would definitely consider returning to to stay in the future!

Nice hotel, not the greatest area, too much for parking

Nice staff

Not a satisfy customer here. Management unreachable, no return communication after a few follow up communication attempts per Expedia booking agency. Requested to waive cancellation penalty due to natural cause (wildfire travel advisory around the booked date). Room was charged, no response, no update, no feedback on this request.

Well located, clean and with modern amenities.

Stayed two nights and they never cleaned our room, even after i called around 4pm saying we ran out of towels and toilet paper and trash overflowing. They asked if my do not disturb sign was out, as if it’s my fault. Sign was never put on for the whole day.

Was a nice room. Could improve the lighting in the bathroom! But overall a nice place.

Room was small. You could hardly turn around in the bathroom and shower

Nice hotel, great location and excellent staff

The hotel was fresh and clean, the bed was so comfortable we actually asked the manager what type of bed it was! The location is right downtown with restaurants within an easy walk. Would definitely choose this hotel again.

Excellent service. Nice perks like electorate tabs for water and a palate cleanser at dinner.

Property was easy to find. Parking on premises. Staff very helpful and accommodating. Restaurant was adequate. Could have a little more choices . Coffee bar adequate. Could have a supply of fresh baked goods as well discovered outstanding fresh bakeries in the area. Room excellent. Beds comfortable, bathroom very clean. Too recommend. Excellent stay.

Good restaurant

The person checking us in charged an extra security deposit per room to my credit card. She said it was for security deposit and will be refunded when we checked out. The next day, we had a different staff check us out and she said the deposit is just on hold, so no need to process any refund. Now when I check my credit card the extra deposit per room (we had 2 rooms) where processed and not refunded. Now I have to spend time chasing the refund.

Be advised they charge for on site parking. You can park on the street but it’s a little tricky. We found a couple of excellent restaurants walking distance from the hotel.