I was very much looking forward to my stay at the Waldorf, but was very surprised when I was greeted at the front desk telling me my room wasn’t ready at 5:00 PM when the room should be ready by 3 PM. The young lady at the front desk said if I wanted to upgrade to 80 pounds I could get a king suite I then asked I have to spend extra money to get a room didn’t go over very well was very unhappy when I returned to the hotel at 7 PM, I did have a room. I looked out the window and it was cement and scaffolding. I loved the location but not the service. We were very disappointed.