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Very Nice Hotel

I

Property was great rooms clean housekeepers very friendly Wish mattresses were more comfy for what we pay to stay and wish there was complimentary breakfast included

So friendly and helpful

Everything was perfect

Staff were nice. Room was clean

Not bad

Convenient location downtown , with nice staff and delicious food

The staff was very friendly when doing our late check-in. The room was ready and clean. The morning following our arrival, there was noise due to renovations but stopped for the rest of our stay. We had a nice surprise when I saw a fridge that was not included in the room description. Unfortunately, we had a bigger surprise when we did not find a safe in the room. We asked about this at the front desk and they told us that there are no safes in most of the rooms. One of our criterias for choosing this hotel was the room description found in Expedia which included safe in the room. If we had known this, we would have chosen differently.

Easy to find and plenty of parking. Lobby was clean and well maintained. Restaurant was good and club access was great although struggled for seating at busy periods. Food and drink in the club lounge was refreshed often. Room was decent but the bathroom was tiny. Only just room for 1 person. No safe or hairdryer in the room, we didn’t ask though so might have missed it being elsewhere.

Very good hotel, well situated, easy to access.

Good

It's walking distance to parliament and sparks st great location

This used to be a premium hotel in Ottawa. Sadly it has become mediocre. Pool, gym and rooms need a modern refresh.

Very helpful front desk when we first arrived. Club lounge access was very welcome and the hors d’oeuvres a nice freebie!! Great location for parliament hill and the town.

Rooms very dated. Got back to the room after outing and room smelled so strongly of weed. They moved us to another room, so dirty, streaks on walls, windows, bathroom floor sticky. Pubic hairs in the bed. Stay at the Marriott around the corner.

The kids area was disappointing

Parking is expensive, though very convenient. Walking distance from Parliament and Spark St. The hotel rents bikes as well which is very handy if you are planning to explore downtown area.

The staff were generally nice and friendly, but unfortunately, our stay was not as comfortable as expected. There was quite a bit of noise coming from the room next door, which was very disruptive. The room we were assigned also had an interior connecting door. I’m not sure where it led, but it made us feel uncomfortable. At check-in, even though we had specifically booked a room with two queen beds, we were asked whether we would be okay with just one bed. Since I was travelling with a friend, this felt a little awkward and unnecessary given our original booking. Overall, the staff were pleasant, but the hotel itself felt quite old, and the room setup and noise level made the stay less comfortable than we had hoped.