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Lack of staff communication

The kind attention all the staff of the Hotel ! Thanks you very much !

Prior to arriving we called hotel when a young guy answered “ hello” never identified where I was calling, horrible customer service, when we got to hotel I asked were the restaurant was he said he replied “ around there” When we walked into the elevator there was roaches on the floor, rooms smelled horrible. At one point this hotel beautiful, how disappointing. Would not stay not recommend it . Breakfast was poor and horrible, bacon was burnt. Horrible, I have nothing good to say

Horrible I had to wait 1 hour to get pick up miss dinner wanna request my money back asap

They night staff was really nuce. The lady that checked us out gave us thw impression she could nit be bothered. Their business center works sometimes. Then on top of it all i had free breakfast and was charged for 2 people. The hotel only refunded one. Parking was $18 per night. Kind of crazy since we paid $199 to stay here.

The food at the bar and restaurant were good. The only thing we didn’t like was we didn’t know the time when they open or close. There’s not a lot other food choices outside the hotel. The staff was very helpful and professional

Llegamos al hotel a las 3am por un problema de mal clima y cierre del aeropuerto en nuestro itinerario de vuelo. El señor de recepción se tardó más de 30 minutos hasta darnos la habitación, a pesar de haber cobrado ya la totalidad de nuestro hospedaje ( sin mayor explicación nos tuvo ahí parados ) con el cansancio del día de viaje y hora de llegada la verdad fue decepcionante el check in Nos asignaron una habitación muy vieja en el piso 2 … sonaba la refrigeradora, olía a humedad. Las ventanas totalmente sudadas. Pedimos cambio y en la mañana siguiente nos pudieron cambiar por medio de la gestión de hoteles.com a una habitación en el piso 10. Estaba un poco mejor, sin embargo el baño tenía un olor bastante raro. El hotel esta deteriorado. Había una fuerte gotera en el baño en Pb para clientes del restaurante o bar. El desayuno nunca fue registrado en el restaurante, tuvimos que explicar que estaba ya pagado incluido en la tarifa. El tiempo de espera era largo ( parecía que había poco personal ) sin embargo la señorita siempre fue amable. El destino consiste únicamente en una opción de la carta, no es bufette. El parqueadero tiene costo adicional de 18usd por noche. Algunos paquetes que nos llegaron al hotel fueron dejados en UPS de ahí del hotel, tuvimos que pagar usd10 por cada uno. Según los Sres de UPS no saben por qué los señores del hotel dejan ahí. Lo cierto es que vuelven a etiquetar las cosas y nos cobrar por la entrega diciendo diciendo que es la misma direcc

Hotel has seen better days. Roaches, rude parking attendant, scratched walls, spills not cleaned. Bathroom door lock broken. I remember the time when the flooded parking lot was the only issue.

Stay was great only complain was our air went out. A/C might need an upgrade.

Like it

Todo excelente habitaciones espectaculares, el personsl super amable 20/10

Had a leaking bathroom faucet for the whole stay and even my friends too. It was reported but not resolved during the stay.

La atencion del personal del Lobby en la noche es excelente

Personal del lobby amable

Good area and safe

Everything was ok. Breakfast was really good. I did not like the moldy smell of the first room but they change my room and the other aspect that was very uncomfortable for us is the AC that it is loud so it was hard to fall to sleep. Staff was friendly and very polite.

love it

Excelente

Felt safe and was greeted with friendliness.