전체 평가 및 리뷰 Renaissance Palm Springs Hotel

청결하고 아늑해서 잘쉬었어요. 조식포함 상품이었는데 리셉션에서 조식티켓을 주지않아서 조식을 룸차지로먹었다가 카드가 결제되는 바람에 다시취소하고 결제해야하는 번거로움이 있었고 수영장물은 살아있는 벌과 벌레들이 많이 떠다녀요. 아이와 수영장에서 놀다가 물에떠다니던 벌에 쏘였는데 아무런 응급조치를 취해주지않았어요. 벌에 쏘이면 최대한빨리 독침을 빼내야하는데 도움을청했을때 알아보겠다는 직원은 한참만에 일회용 소독티슈 한장들고 나타났어요. 걱정해주며 당장 응급병원으로 가보라고는했지만 너무 황당했습니다. 응급처치해줄 사람이나 약품이 설비되어 있지않다는점이 유감이었습니다. 애가 안물리고 어른이물린게 천만다행이었다고 생각해요. 아이었다면 상상하기도 끔찍하네요. 물놀이는 포기해야했지만, 그밖의 나머지는 좋았어요. 리셉션직원의 추천으로 방문했던 주변식당도 너무만족스러웠고 대체적으로 친절하고 아늑합니다.

This is not hotel for Kids , nothing to do Freezing pool

Overall great experience.

Very nice

El hotel es un poco viejo. Le vendría bien una remodelación. Sin embargo es aceptable si no estarás mucho tiempo ni muchas noches. E personal fue muy amable, pero no nos limpiaron el cuarto, no nos rellenaron el jabón líquido de la regadera. Y cuando lamamos a recepción para reportarlo solo recibimos un “I’m sorry”.

The property needs remodeling. Very worn down.

THE ROOMS SMELLED STALE

Good stay

The hotel room decor is dated and worn. The balcony seating is not conducive to the space. Adults can’t sit comfortably on the balcony with the size chairs. The room was located farther from the elevator. This was difficult since my husband was recovering from knee surgery. I’m not sure why there is a cost for parking when there is no security and parking is freely accessible without a gate or barriers. It’s not comforting to see signs posted “park at your own risk.” Lastly, housekeeping service was inconsistent and not thorough. The housekeeper left dirty towels, replaced some and didn’t leave any washcloths.

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The room description said robes, but we had to call the following morning at 530 a.m. and wait until 7 a.m. for the robes. The glasses by the ice bucket were greasy. There were no complimentary water bottles in the room or an option to buy. Everything was taken care of, and the staff everywhere was super nice. It was resolved, but we shouldn't have had to call attention to these details.

The property is in a great location and the front desk staff were amazing

Great place to stay! Loved the pool and views.

Think the staff has been there together for a long time! Super friendly and great!

Nice property. It could use updating around the pool and in the bathrooms of the hotel rooms.

Pool was wery dirty

I like the quality a

We were greated by the very nice staff upon arrival, who gave us a super room since it was my birthday, so thank you! The pool was lovely, and most important of all, quiet and relaxing. So many hotels play blaring music, and I’m so glad this place isn’t one of them. Everybody has been helpful and kind, and I felt this was good value for money. Thanks for having us!

Everything perfect all they need to do is replace all the beach chairs George the concierge is exceptionally nice

We like the area the rooms are very nice the staff was very friendly accommodating and informative