The rooms are updated, clean and nice.
Unfortunately, our experience outside of the rooms leaves a lot to be desired. Our first evening, we had a long travel day and decided to unwind at the rooftop bar. We sat down, and were ignored by the wait staff for 15 minutes before I went to the bar for a drink menu. 25 minutes went by, and no one came to take our order. My fiancé went to the bar and was ignored by the staff. We left.
The next day, we decided to try again. We met a couple at the bar who were complaining to the staff about how they had ordered/paid for their beverages and waited 40+ minutes without ever receiving the drinks they ordered. Another table CLAPPED when their drink order was finally acknowledged. Overall, the takeaway was extremely poor service at the hotel bar.
We also had issues that within the room, there is no mini fridge or even ice bucket. I take medication that requires being kept cooler than room temp, and so this was especially challenging to navigate. Some other small details include no face cloths in the room, not a deal breaker but a little inconvenient.
We did express our concerns at check out, but were advised they were short staffed and that since our room was paid for in full, there was nothing that could be done.
We are generally very easygoing people, but based off of our experience and the lack of care to hotel guests, we will be spending our money elsewhere in the future.
