Nice place in Santa Cruz. Clean room but unfriendly staff

WE WILL NEVER BE BACK! Th are 6 of us in the family The room had 2 bath towels. We went to the front desk and asked for 4 more towels so we could all shower. The front desk attendant was rude and argued about us needing 4 more towels. Saying the room had enough for us. After trying to convince her to get 4 towels for afew mins. She grumply gave us 3!!! So my daughter and l had to share a towel! They were also "remodeling" rooms all around us. Taking up all the parking spaces infront of the rooms. We were told to park in the back. The parking was 2 cars deep, one behind the other. Well, thats fun when a stranger parks behind us, blocking us in. The front desk closes at 7pm! Which is supper convenient when you need help to discover which guest is parked behind you. So you and your family can head to dinner. Going door to door asking strangers if thats their car was alittle ridiculous! When booking, we were told we would be charged when we arrive. Well we were charged the full price when we booked. Oh well we moved on. When we arrived and checking in, l was asked for my card that was linked to the account. When asked why, because it was already charged. I was told it was to comfirm the card. The next morning l discovered $100 was charged without my permission on my account. We went to the front desk to ask about the charge. We were tolded that its a "security deposit, and if the room is left in the correct, we would get the full refund. And that all hotels do this"

Points positifs: l emplacement et le petit dejeuner Points negatifs: sable au sol, piscine minuscule, probleme d insonorisation sur une avenue tres passante.

Close to the beach in walking distance. Rather noisy at night. Ok for just stopping over. Small pool in the parking lot. Breakfast served.

Location is perfect!!! Only thing that was bad is parking! If you can’t find parking in the lot they have extra in the alley way which was kind of sketchy. But besides that everything was great!!

The staff are very nice and it is two blocks from the beach.

I enjoyed my stay! Very clean room and staff was very friendly and even let us check in early! Only downside was the parking and if you fail to get a spot you have to park in a alleyway behind.However, if you get a spot, its in a very walkable spot! 15 minutes away from downtown walking distance & 3 mins from boardwalk! Overall great, enjoyed it.

Don’t be fooled by the name Comfort Inn, it just a Motel 6 on the inside.

The room was very clean and comfortable. Within 5 min walking of the boardwalk. Free breakfast was simple, but good.

Fantastic!

Staff never did room service for the 5 day/4 night stay we were there. The parking situation is awful when I recommend parking behind the hotel because of it-unless you want your car dinged or hit or boxed in by another car!! Each night during our stay we heard a large boom noise (Like, late at night) and it was quite annoying. Not to say it’s the notes fault but forewarning, potentially. While I enjoyed the quick walk to the boardwalk and yummy Mexican restaurant nearby, and the fact the beds were comfy, I still feel this isn’t going to be my top choice next time staying in Santa Cruz. I felt unimportant and unseen as a guest. If that means anything at all to you, I’d look into the place across the street for a bit more money.

Clean, simple, pride in management

The hotel was clean. The parking at the hotel is horrible. If you have a big car or truck, you won’t fit.

Very close to the beach and boardwalk which is why we chose it. VERY loud street noise and fireworks right behind the hotel. The pool is cold and so small they should take it out and add parking which is tight. The ice maker was not working. The breakfast is decent and the fridge in the room works well. The workers were nice. We chose it for location which is perfect.

Stay was OK. Liked breakfast. Close to Santa Cruz Boardwalk.

Convienenrnt clean

Loved how walkable it was to the boardwalk. I also loved how our room smelled fresh clean the whole stay.

Ok, I’m going to be honest, this place is ghetto, the pictures on the website are very deceiving. I wasn’t expecting a 5 star hotel but this place made me feel gross! They need to invest money in this place, update the paint job and the rooms, the restroom is so small that you can’t open the door all the way if you are sitting on the toilet. The parking is awful! If there are no more parking spaces in the parking lot, you have to park in the back of the alley and there are no windows for you to be able to check on your car. This place is owned and operated by foreigners, Indian people, and as most of us know, they don’t really care about the upkeep of their property. Ice machine was broken, so you had to get ice in the office, well they were scooping ice out of an ice chest. I was so grossed out by that, soda machine was also broken. The breakfast was also horrible, I left to Jack in the box, there was only waffles, boiled eggs, which someone had already peeled, gross! And a bunch of sausages! That was all, and the tables and chairs where you sit down to eat breakfast were dirty. The 2 gentlemen at the check in desk were very nice. This place just needs some upgrades. The rooms were clean but smelled like bleach. It just seems that whoever owns this property does not have any money to make improvements. Pay the extra money to stay at a better motel, if possible.

Quick walk to boardwalk, good location

Pleasant stay. Location was great as it was an easy walk to the boardwalk. My kids had a great time at the boardwalk. Breakfast was very good. Simple but had everything we needed. Room was clean and spacious. Enjoyed our 1 night stay.