전체 평가 및 리뷰 The London EDITION

nice place but poor service. even though this very luxury place service were so so. They were confused all the time about billing and so on. So I had some trouble with it. I hope they could more concentrate for caring customer rather than trying to sell more expensive room when we check in.

중요한 클라이언트를 이 호텔에 묶게 했는데 직원의 실수로 카드 결제 오류가 여러번 반복 되어 클라이언트와 민망한 상황이 여러 번 반복되었다. 호텔 로비에 가서 컴플레인을 하고 나서야 호텔측에서 클라이언트에게 사과했는데 그 과정까지 너무 복잡하고 스트레스가 심했다. 시설과 위치, 객실의 상태는 모두 완벽했지만 커뮤니케이션이 엉망이 되서 그 모든 완벽함이 반감되었다. 손님에 대해 좀더 존중하는 태도가 절실히 요구된다.

Awesome !!!!

침구가 아주 편한하고 좋았습니다. 직원들도 나이스 하고, 샤워용품도 향이 좋았으며 일층 로비 레스토랑 인테리어 분위기가 최고였습니다

디자인, 편의시설, 서비스, 위치 모든게 완벽한 호텔인거 같습니다! 너무 멋진 분위기의 1층의 바와 레스토랑은 꼭 이용해보세요!!! 직원이 HOT PLACE라며 이용해 보라던 이유가 있더군요. 여행의 질을 높여준 숙소였습니다.

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Room is small & they cut the power for some reason

部屋はそんなに広くなく、バスタブがないので単身者向きかな、とは思いましたが、雰囲気もよく、スタップの方も大変親切でした。 ルームサービスも、迅速でとても感じの良い対応をしてくださいました

I booked the Edition for my birthday and the staff went above and beyond, delivering balloons, sweet treats and personal touches throughout the stay. I can't thank them enough for the amazing hospitality and for making it such a special stay. The hotel is beautiful, with spacious rooms and amazing design. The breakfast included with our booking was perfect. Will definitely be booking again!

I am absolutely appalled by my experience at the London Edition Hotel. I booked my stay through Expedia, where I've been a loyal customer for years. I paid a non-refundable rate for two nights, only to be met with the most frustrating and disheartening experience imaginable. The entirety of Zurich airport was grounded on the day I was supposed to arrive, and a freak snowstorm in London closed the airports, making it impossible for flights to land. We didn't make it to London until our second booked night. Despite these unavoidable circumstances, the hotel coldly refused to refund us, stating that the booking was non-refundable and there was nothing they could do. Expedia gave the same unhelpful response. It's absolutely disgusting to advertise a luxury experience and then show a complete lack of human empathy and understanding in situations beyond anyone's control. There is always something that can be done to show compassion and flexibility, especially in such rare and extreme cases. I expected much better from both the London Edition Hotel and Expedia. My vacation was completely ruined by their rigid and heartless policies. I am extremely disappointed and will be taking my business elsewhere in the future.

The hotel it’s good Staff great Bathroom clean not good

We thoroughly enjoyed our stay while visiting London to see the Christmas lights around the area. The staff were welcoming and attentive, the room was very comfortable and clean. The room was upgraded for us which was a nice bonus as well! We picked the London EDITION for it's location and history with the EDITION brand. This visit did not disappoint and we can't wait for a return to this incredible building!

I’ve stayed at The London EDITION a couple of times now and I absolutely love it there. This time we celebrated a birthday and the staff went above and beyond to make the stay memorable. Wish I could mention their names but special thanks to the woman who checked us in, the concierge and the guy helping us with the bags. The rooms are clean, great style and hotel overall has a fun vibe. Recommend!

Another amazing stay at our favourite hotel in London - modern and hip, with an eclectic edge.

Good

The staff were very helpful and very friendly.

Excelente

Great

Great

Pretty property, however the carpet inside our room was very dirty, and it was never cleaned during our stay. In addition, the property charged the deposit fee at the beginning of the stay and when I checked out they provided an invoice for room services and eating at the restaurant inside the property, which totaled a higher amount. As a good accountant, I kept track of every receipt for food services provided but the amount they said they would charged didn’t tie to my receipts. I agreed because I had a flight to catch and thought I would review the invoice emailed to me later. Well, they processed three different transactions and none of the transactions total the invoice provided, or the total of them. They didn’t bother to send additional invoices or a revised one. I would not recommend it to anybody. Also, I got picked pocket outside of the property, and supposedly no one saw anything. Not a good experience!