Due to a delayed flight, I arrived a day after, and when doing my check-in, I was told my room was already resold without my knowledge, even though I had already paid for a 3-night stay. The hotel was now sold out and I was told there were no oyther rooms available.
The staff was unprofessional, and instead of immediately apologizing for the inconvenience and finding me a solution for a paying customer, they blamed it on me and scolded me before trying to fix the problem, making it a very unpleasant experience from the start.