The room and hotel is very tired and in need of a great deal of updating and redecoration. The housekeeping didn’t happen on any of the days stayed there despite asking for it at reception. So no clean towels or cups etc. we also had the previous guests beer cans left on our atrium balcony. The bed is extremely uncomfortable and pillows were like rocks. The bath needed resealing as had mould and broken off enamel. No idea why this room is twice the price of our hotels on the island that are much better. Terrible value for money.

Good service and nice location but getting a little tired and in need of refresh

Yes room was great plenty of room massive bed and really warm.

B

Staff very friendly and helpful. Room clean and hot bath and great views of the sea

Staff excellent

A great stay as normal, I’ve stayed here for many years. Has parking were a lot don’t on the front. Reasonably priced.

Nice room and good location

Staff were good. Room was perfect. Breakfast excellent. Bar facilities seem to cater for young people with blasting music. We used the Empess hotel to have dinner and drinks in a calm setting. The only thing that lets the Sefton down is the bar and no restaurant for evening meal.

Clean room disappointed that fellow guess slam the door etc And now restaurant on sight

Clean room, friendly staff, only down side small car park, which you have to pay for

The atrium room was spacious, spotless, well supplied with soft towels and toiletries. Good supply of tea, coffee, water and biscuits. Room was warm and bed comfortable. The desk staff and night Watchman , on arrival, were always welcoming and helpful.

Pool out of order rude reception staff dirty sheets

Beautiful clean newly refurbished room - sadly the rest of the hotel is very dated. The Sauna hasn’t been reopened since Covid - yet is still advertised as a hotel facility. Wonderful staff - who aim to provide 100% Customer Service. Big shout out to the Reception Staff / Room Cleaners and Mark the Breakfast Waiter.

Excellent location for the ferry and local bars and restaurants. The rooms are spacious, comfortable and very clean. The atrium balconies were a surprise as that is exactly what they are, looking into a covered atrium so no actual outside windows. Breakfast was a buffet, well stocked and plenty of choice. Staff were very helpful and friendly, giving good advice on where to visit and eat.

Excellent breakfast to suit all tastes.Particularly enjoyed the fried bread!

Great first stay. Very welcoming staff on fornt desk

Decent hotel, Limited parking.

Y

Couldn't fault the breakfast, lots to choose from. The room was very clean and was very impressed with the size of the bathroom. All the staff throughout the hotel were super friendly. Would definitely stay there again