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I have been requesting a refund from you for our unused third night at this hotel due to the bites I received while sleeping and the strong evidence of bedbugs in both beds in both of our 2 rooms. This was entirely unacceptable and I deserve a refund. Who would stay in such a hotel for another night?

We enjoyed our stay at Hotel Caribe and found it to be a very convenient location in Merida. We were only a short walk from Plaza Grande, with excellent access to the transit system, nearby museums, bakeries and restaurants, and markets. The hotel is well maintained, clean, and comfortable despite it being fairly old. We appreciated the free refill water jugs on each floor, the main level garden, the pool on the upper floor, and the rest spaces along the corridors (chairs and tables). Our room was clean and spacious, with a small but functional bathroom, good AC unit, and good wifi. We did unfortunately get a cockroach in our room, though it was dying (likely from pesticide) by the time we saw it. Our in-room safe worked well, and the mini-fridge was very useful. The front staff wasn't particularly friendly, but they were polite. We were able to get some beach towels for free as long as we returned them, which was greatly appreciated. We would definitely choose to stay at Hotel Caribe again considering the excellent location in central Merida, quiet and safe location, and reasonable amenities.

Excelente trato por parte del personal, higiene del hotel y el confort de la habitación. Además céntrico.

The room was very clean.

Personal, Comida, Habitación

Muy buen servicio y el personal muy amable,lo recomiendo.

Room 51 is a room we love staying in you have always been very accommodating, thank you so much and it has always been clean and pleasant staying there. Your office people are very nice especially the lady who is from Belize and works the front desk and our wonderful room attendant who kept our room so comfortable and clean, her name is Marie and Anna. Thank you so much we will be coming back we have stayed with you several beautiful times. Gracias, Rosalinda y Bill Simpson (Pittsburgh USA)

Q

Excelente hubicacion, habitaciones limpias .

The room was lovely, and the courtyard was quiet and peaceful. The staff was kind and accommodating, and the restaurant was very nice. A magical, calm oasis in the heart of busy downtown Merida.

Surpassed my expectations. I felt like I got a lot for my money. Great location, quiet but right in the heart of the Centro Historico. Will definitely stay here again.

excelente servicio!!

Beautiful hotel & nice room. GREAT location! The views from the rooftop pool were stunning.

Muy bien las instalaciones, la habitación excelente así como la ubicación. El único detalle es que el personal de recepción no fue muy ameno con el recibimiento, ojala mejoren ese detalle y reciban a los huéspedes con una sonrisa que no les cuesta nada.

Old, run down, needs huge renovations but centrally located and convenient.

La habitación está tal como en fotografías, la limpieza es excelente y la ubicación nos encantó, muy céntrico y en las noches hay mucho ambiente cerca de ahí. ¡Regresaríamos!

L’hôtel est situé dans la zone historique, en retrait sur une jolie petite place ombragée. La chambre est propre, sombre, car la fenêtre donne sur le patio.

Lovely hotel on a beautiful square with great restaurants, coffee & chocolate shop all nearby!!

5 étoiles pour cet établissement