욕조가 고장나서 물이 안내려감. 같은아침9시반부터 같은층에서 공사해서 엄청시끄러움.

Railway station and bus terminal both very near, city center is only 10 minites walk distance. Locatin is superb.

Reception lady service was very kind, when checked in and out. Room door was heavy to open. I thought it was broken, but a staff visited room and kindly explain the condition. All staffs were very nice!

Did not use bar or restaurant

Quiet

Close to the station. Clean and comfortable

Clean room

Clean hotel, reception were lovely and even gifted my daughter a present for her birthday. Lovely toy area for children to play in. Only issue we had was that the room was very hot and aircon wouldn’t turn on and we were next door to a room that had dogs barking all night - wasn’t aware that dogs could stay at the hotel.

The hotel has potential but clearly is not at a 4 star level. The room did not have A/C which proved to be an issue as the room got very hot for some reason. More importantly, the shower did not work properly neither in terms of fixtures (which appeared to be loose) nor in terms of the temperature (I could not get the water beyond lukewarm level despite trying everything)- here I am not sure if it wasn’t “too late” as my shower was around 11pm..Anyways, sink water seemed OK when I used it temperature wise. On the positive side, there is a small gym and also a poll (small too- also not usable at the time of this review) and a sauna. Again, some care and love would be appreciated in terms of these facilities. Size is also insufficient for how large is the hotel. Staff was nice and trying to accommodate as best they could. Big issue is also the noise from the nearby highways where Batmans and Robins are up till mightnight and early risers too. Overall I would say, a 6/7 out of them. With some improvements, it could be a good one, as location is good and there is potential.

Pool was not open . I booked this hotel to be able to use the pool I was disappointed on arrival to be told pool out of use .

Overall very good

Great property, nice room. Friendly staff

Very nice and helpful staff. The room, however, has no a/c (a fan was provided though), the beds are EXTREMELY hard (but not lumpy or slanted), and the pillows are about as thick and fluffy as a dryer sheet. There is a small fridge, bathroom in the room, and there are two small elevators. It is VERY close to McDonald's, TGIF Friday's, and the cruise port.

The staff was very helpful especially given our late arrival. They helped printing tags and were very friendly.

Hôtel idéalement placé pour rejoindre le terminal Horizon. L’hôtel se trouve a pied à 5min de la gare de Southampton et 10min du terminal Horizon. Accueil rapide. Chambre propre et très spacieuse. Lit très bien. + Produits Rituals dans la salle de bain / canette d’eau offerte. Jolie vue sur les bateaux de croisières à la fin du couloir. Petit déjeuner choix varié et très bon.

No pool as advertised on Expedia. We pury chose this hotel for our stay to make use of the pool. Children were excited, went down in our swimgear only for reception to tell us the pool has been closed since May and they have frequently asked expedia to remove the pool from their adverts. Either way we were not aware of this and have paid a price for a hotel with a pool and sauna etc when actually we just had a room for 2 nights.

Close to the cruise port for ongoing travels. Tgi Fridays and Mcdonalds literally on your doorstep. Large rooms but no AC. Looking a bit tired but clean.

The hotel was very close to the central train station and the cruise ship terminal, both walkable.

Close to train, cruise terminal and old Southampton.

The food offerings were really poor. Only half the menu in the restaurant available. Poor quality food when it arrived. Room service breakfast cold and some ordered items not available. The room was ok for a one night stay.