Second séjour à l’Occidental Puerto Banus et cette fois ce fut la déception. Chambre affectée au 5e étage alors que j avais appelé préalablement pour demander une chambre en étage peu élevé (enfants en bas âge dont un claustrophobe, impossible de prendre l’ascenseur). Chambre salle à l’arrivée, noix, pépites de tournesol, poussière et papiers d’emballage au pied du lit et dans les coins. Infestée de poissons d’argent et de mites vestimentaires. Malgré les photos et les demandes de changement de chambre aucune chambre alternative ne nous a été proposée. La femme de ménage a simplement appliqué un insecticide classique (non adapté aux mites et aux poissons d’argent) Une honte …. Pour un hôtel de ce standing. Si les installations générales sont plus que confortables et de bon standing, le ménage et l’hygiène des chambres est à revoir !!!!

Nice hotel with great breakfast. Clean spacious rooms. Excellent location.

Average breakfast buffet. Great fitness facility. Sadly, the experience was ruined by excessively high music. No possibility to turn down the volume it was unmanned.

Perfekt

Chambre sale, poissons d’argent et mites vestimentaires sans aucune proposition de realocation de chambre. Un séjour décevant. Demande d’un ménage à fond avant notre arrivée, fruits secs au sol, poussière, papiers … une honte

Great location, great buffet breakfast. Within walking distance to the Marina, shopping centre and restaurants. Room was spacious with great view from balcony.

Location cleanliness and staff are perfect . But food and bedding are 2 stars . Really need to improve .

Veldig fint hotell. Stort og fint rom med ballkong og kjøkkenkrok. Bra frokost og italiensk restaurant, fint basseng-område, stort og bra treningsrom, utmerket beliggenhet. Eneste negative var støy fra motorvei, men dette gikk fint. Vi er veldig fornøyd med oppholdet.

No air conditioning but was offered a fan. Rooms are next to freeway which makes it noisy to have your door open for some cool air in the evening. If you want to get some sun by the pool, go early or you may not get a place in the sun. Everyone is very protective of their space; to go as far as throw their beach towels on the chairs for their whole family who aren't even out of bed yet.

Front desk girl was rude , breakfast buffett was really good , bathroom was very slippery

Very nice hotel

Everything was perfect, the people over the trattoria was super….

Alt var OK Hadde fått rom på laveste plan, selv om jeg hadde bedt ikke 1 eller 2 etg Greie damer på Front Desk lot meg få rom i 4. etg med fin utsikt, mot et lite mellomlegg, alt var bra. Hyggelige folk i spiserom og bar

Nydelig hotell, kan anbefales

Super établissement propre personnel tres accueillant. Je recommande

Great hotel with excellent location close to beach, excellent restaurants and shops with spacious rooms and extremely nice, polite and helpful staff.

Room spotless, great lication. Friendly ataff. Breakfast superb.

Absolutely top score on everything. Fantastic hotel an location. The rooms are really nice and clean and big. The breakfast included is perfect with great options and goes until 11.90. The service is excellent. I choose this hotel every time I am in the area. The only thing I wish was the gym to be a bit larger with a bit more equipment but I choose to go for a run instead..

Lovely staff, friendly and efficient. Excellent location, great room size and comfy beds.

The room was spacious and well cared for.