Not too friendly the front desk guy at check in but at least it was fast. Its very outdated, ice machine in my floor wasn't working and they doing renovations. Also we forgot something and call to see if they can return our stuff they said they will call back with an answer and they never did.

Me and my kids checked in smoothly around 4pm. The property looks run down. The carpet looks dirty. Went to the room with food we bought on the way. When I was eating at the desk I saw a roach crawl by on it. It’s Florida, so I didn’t freak out. I went downstairs to get a drink and couldnt pay with Apple Pay due to reader not working. I had to walk back to my room to retrieve a credit card and return to the bar to pay. Went to the room and Tried to watch Netflix or YouTube and couldn’t get a network connection for the TV. I tried to contact the front desk and couldn’t. Phone wasn’t working. Found the phone was unplugged from the wall. Asked the front desk about the TV apps and was told the apps on the TV’s in the rooms don’t work. Left the hotel for a few hours and came back to have dinner at the restaurant. All the tables in the restaurant were dirty. There was one bartender working the bar and floor so service was slow. The food we ordered did not taste good. 2 chicken sandwiches and 1 burger. It was so bad we didn’t finish it and didn’t considered paying $15.99 for breakfast the next morning. I went to a gas station and got snacks for me and my kids. When I was getting ready for bed saw more roaches on the desk. They were nesting under the desk. It was late and I didn’t want to wake my kids up by switching rooms, so sleep was not good. I told my kids we were staying in a NICE hotel. I was wrong. I stayed here a few years ago and had a much better experience.

Hotel is outdated, old musty smell down the fourth floor and seems like employees are living there

The staff was very nice but the hotel just was dirty. We came two years ago and they were under construction and they’re still under construction. The rooms were old and outdated. There was terrible smell We had to switch to a room because the AC in our first room wasn’t working. The bathrooms were disgusting. There was fairly new tile on the floor, but in our bathroom, it was old tile in the shower tub area and it was just gross mildewy old. I’m just very disappointed for what I paid.

It wasn’t the best trip I had and the room was very small, ordered a club room I thought it was actually going to be inside the room, I thought it was a whole room I was going to stay at but the club room was something for everyone on the 5th floor to come in and chill. Wasn’t expecting that when I got there I thought it was going to be something private that I can annoy alone with my spouse, the bed sheets looked dirty as well I was going to report it but I was at the end of my stay and was going to the hard rock hotel for a much better experience!

I stayed here to go to a concert. It was awesome that the hotel offered free shuttle service to and from the concert. Pablo our driver took very good care of us making sure we got to and back to the hotel safely.

The room was dirty and staff unfriendly.

Upon checking in and paying for early check in, we walked into our room and people were still in there. We then got a new room and the air conditioning was broken, I asked for maintenance twice and nothing. When we finally got our next room, we noticed in the evening that the door was missing a chunk out of the bottom, the lock was broken on the front door, the lock was broken on the connecting room, the toilet overflowed twice. I have stayed there a few times before but never experienced this. It was a terrible birthday trip for my daughter.

Hotel is in horrible condition sliding glass doors barely work AC was working properly, broken glass in hall ways just overall rough

I’ve stayed here numerous times in the past it’s a nice hotel and staff is great

Room smelled like mildew

Everything was great, except there was no hot water in the shower. I was unable to take a shower on my day departure. I did not have time to notify the desk.

I felt unsafe in the crime ridden area, there was no food anywhere and bed bugs. Pool was not in working order and closed. I want a total refund on my stay. I was rudely turned away and lied to by reception when I had a booking problem upon check in. This trip was a utter disaster. James 516-351-1193

Quiet, friendly staff works well for an event nearby

Limited trash can in room. Rust in leaky tub. Not enough towels in rooms

Very clean! Staff was great! Highly recommend!

Todo muy bien , lo único incómodo son las two bed muy pequeñas

Sink in bathroom would not drain. Also thought it was strange being in a king suite with no mini fridge.

No breakfast, no room service, no soap and when called the receptionist, no one is available to bring it to my room

The shuttle to the casino was very convenient the shuttle driver went out of his way to accommodate our group. The people in rooms near ours was smoking marijuana on their balcony and the smoke is pulled into our room by the air conditioner. We will not be staying there again due to the smoke being so strong and we both have jobs where we get tested for drugs screening.