전체 평가 및 리뷰 Hilton Guatemala City

전반적으로 호텔분위기.침구.음식 등은 좋았으나 체크아웃 하는날은 문제가 있었다. 전기가 한번 나가더니 티비는 먹통이 되었고. 특히 온수에서는 노랗게 계속 녹물이 나왔는데 몇시간이 지나도 고쳐지지 않아 우리 가족은 씻지도 못하고 나와야 했고 호텔에서는 이에 대한 보상으로 우리가 먹은 조식가격에서 약 칠천원 정도 깎아줬다. 한국 호텔 서비스와 비교하면 안되지만 직원들은 우리에게 미안한 마음이 하나도 없어 보이고 너무나 당당해서 무척 당황스러웠다.왜 이런 호텔이 5성급인지 이해가 안된다.

Beautiful hotel and outstanding service! Every detail was perfect, and the staff went above and beyond to make our stay special. Highly recommend!

Excellent property

Great service

No me gustó la comida

Wonderful start to our honeymoon ❤️

The architecture and the atmosphere of the property is incredible, the comfort is really very pleasant. However, the staff in charge seems to be not very happy in their work and show a lot of lack of knowledge in their routine tasks. I definitely recommend the property but you have to improve a lot in customer service or improve training

Das gebuchte Zimmer nicht erhalten. Lage des Hotels schlecht. Nichts zu Fuß erreichbar.

Excelente!! Estuve en la fiesta de una boda

Nice and clean

Lindas instalaciones Excelente servicio

amazing services i love the place

Arrived at 10 pm on 12/29/24 we were welcome by a nice receptionist who attended our needs and explained restaurant times, money exchange, wifi, pool time, second day i ordered room service and they have a nice server named Fabio he was so polite, we would explain our breakfast every day i stayed 6 nights with my son and every day we had breakfast in our room, house keeper made sure our room was clean and beds made, my son and i had the most wonderful time in this hotel, i definitely recommend you to stay here, its affordable and beautiful.

Bueno todo

Nice hotel. But staff could be more helpful

Me encantaron las instalaciones, nuestra habitacion fue de lo mejor y seguro volveré al hotel. Lastimosamente no hubo desayuno buffet durante todos lo dias de la estadia.

Great hotel and nice arquitecture.

Great

The hotel is spectacular! We loved it!

Amazing servicer