The hotel itself was lovely — the room in particular had a great view and the décor was very pleasant. However, for the nightly rate, we expected more in terms of service. Despite check-in being from 3pm, our room wasn’t ready and we ended up waiting around 45 minutes. We were repeatedly told it would be “just 5 more minutes,” and there was no real acknowledgment of the delay until we escalated it with a manager, who eventually offered two drink vouchers. Overall, while the hotel and room were beautiful, the service experience didn’t quite live up to the high price point or the strong reviews we’d seen

Stunning hotel and amazing rooms / restaurant is impeccable

Absolutely delightful hotel. The rooms have a very playful feel. The whole hotel has a lovely feel to it

The hotel is amazing, best hotel I’ve ever stayed in. Only issue was getting woken at 6am bye a telephone call from reception. Not once, but twice. Asking if we had booked a taxi, which we hadn’t. There’s also renovations ongoing, so once back asleep after the phone call, we had constant drilling

Amazing!!! I loved the design of the hotel and the space of the room. Friendly atmosphere and convenient location. Top notch.

What an amazing place to stay! The decor is amazing! Welcoming and friendly! Our room was perfect, comfy bed and bedding, lovely shower with great toiletries, nice hospitality try, lovely touches! Breakfast was amazing! The bar was great. We loved it

Fantastic location, gorgeous room with lovely touches and robes. Breakfast amazing. Great bar with lush cocktails

The best hotel we have ever stayed in! Such a unique hotel and the attention to detail was amazing. You really feel like you leave the outside world behind when you step into this hotel. We stayed with our child and dog who were realland welcomed into the hotel. Can’t wait to book our next stay. Thank you

Beautiful room, really cool decor. The staff on reception were really helpful and friendly. We used the gym in the morning and it was really well equipped. The hotel smelt beautiful also!

We didn't have breakfast

Great size room, fab gym set-up as well

Wonderful staff, clean rooms and great for dogs. Perfect location

Enkel incheckning, bra rum

The highlight of this stay is definitely the staff (shoutout to Precious and C/Katherine). Professional, affable and warm. They ensure we're well accommodated for and settle in easily. Room was spotless, no complains no doubt. 11/10 would try other suites.

Lovely room

A special compliment to the very service-minded and pleasant receptionist from Barcelona!

Been to many hotels in Manchester, but this was something else. Such a great room, have never spent as much time in a hotel room. It was so cute and comfortable. Excellent bathroom products and drinking water available was such a bonus

Large clean room

The service in the restaurant was exceptionally slow, took over an hour for our breakfast to arrive. Sadly everyone was complaining

Great staff, the room was clean and spacious.