My room wasn’t too bad other than the pullout couch that had mold on the mattress, my parents room however had bed bugs. My brother got at least 20 different bites from the bugs.

This was the worst Hotel experience. This property should not be on the Expedia web site its unsafe. The property is not family oriented when you pull up at 1:00 am from driving 545 miles and observe allegedly drug deals and prostitution activity in the parking lot. The Pictures are deceiving no continental breakfast served period, but they state that and have the furnished area but no food nothing worked. The lobby had a strong marijuana odor that the manager Ben said he didn't notice when I complained. Tired and frustrated I checked in to my room that he escorted me to on the second floor. I observed exit doors wide open not locked. I observed no ice machines worked, entering the room it had a foul odor and the door was beaten up, the pullout couch for my two granddaughters was broken the couch pillows were ripped the and the mattress had stains on it. He escorted us to another room with the same results broken and stained furniture. I informed Ben we could not stay here due to the property condition. My family and I exited the room and went to the lobby with our luggage. I requested a refund from Ben and he stated he could not because he was not the manager, but he would tell him we did not keep the reservation due to the condition of the property. I booked another Hotel room at The Heritage 3:00am.

The staff was unfriendly. There was food outside the rooms on the floor. No breakfast or coffee available. Sheets were dirty.

Ceiling fan was broken. Air conditioner didn't work well. Smelled like marijuana in the lobby and hallway. Pool was closed upon arrival without notice. Roaches in the room. Bedding was VERY VERY thin. Had to ask for extra bedding for the fold out sofa.

The place looked old and run down. They also advertised that they offered free breakfast, but the staff said they haven’t done so in a while. Why not update the site? I wouldn’t recommend.

Great area to stay

Check in was easy and quick, the only issue I had was the top cover on the bed had a cigarette burn in it, and the lamps on each side of the bed looked old and dirty. Other than that it was a nice stay

🙃🙃

We got stuck in the elevator for 20 minutes, had people threatening to shoot everyone all night. Mold all over the bathroom, and in the refrigerator. Broken tiles were they could cut people, no fire alarms, missing electrical outlet covers, food and trash all over the room.

This was by far the worst experience. We had to book somewhere quickly as our original booking elsewhere was cancelled. We found this location and they had the space to accommodate our family. However, it was disgustingly dirty. They say smoke free but people smoke inside the rooms blankets had burn holes, you could smell smoke while in hallways. They claim they have microwaves in rooms and they do but don’t work, one was rusted terribly and looked very unsafe to use. The restrooms were super dirty. Our family was in a bind and stayed but we will never frequent this establishment and I have no idea how they are in business

An actual crack pipe was found in the bathroom. Thankfully a family member found it and not a child but it was really trashy. The staff was very night and the lobby and pool and hottub were decent

This was a horrible experience. Don’t book this at all. And if you do, call the hotel directly. Hotels.com charged 50 resort fee to book through them which was not advertised in the original price. This sucked.

Lobby smelled like pot. First room they gave us had a broken door lock, crumblrd cigarettes, trash, broken table top that nearly fell on my foot. New room they put us in had no towels, no iron, no hair dryer, bed was terribly uncomfortable, and cigarette burns all over bed spread, pillows were small and hard, couch back upholstry was torn completly open on bottom. No continental breakfast was available, not that i would have trusted it anyway.

Was a completly mistake, really nasty and dirty. They offered breakfast on the add. But was not true. Facilities so nasty. Room were full of croach. This facilities needs to be closed by health department.

No proveía las bebidas que decía

It’s was okay for the cause

The rooms are dirty and the couches are broke. Changed my room 3 times due to broken couch so it could not be pulled out, cockroach in the shower, and other issues. The pull out couches have no mattresses, so very inconvenient. No breakfast as stated. The whole place smells like marijuana and the room above us had kids running around in il 4 in the morning. Women walking in in just lingerie heading upstairs then leaving about a half dozen times while we sat around the pool. The carpets in the he hall and stairs going up are extremely dirty, trash in the halls, and the walls are peeling and are dirty. I asked for an extra towel as they supply only two and we had a party of 4, and they stated they have none left. I stayed during the 4th of July extended weekend, so everything else was booked by the time I tried to leave. No discount was offered only they are under renovation. This place need more than a renovation, it needs to be closed until all work is done.

Dead roaches in icebox dirty microwave ,old brown rusty tub , no room service was there for 2 nights ! Hall way 100 degrees

CARPET SUPER DUSTY AND DIRTY BATB ATE YELLOW BED THEY BAD BLANKETS SO OLD IS DISGASTING No A/c on the hallways This bad hotel you people need to call this hotel the picture on the web is not true SOOOOOO BAD AND SO DIRTY

Bugs everywhere