We booked two night- three days, but they didnt change new towel, fill water and clean garbage. Best thing which makes us so angry is that no answer from our ring, even never hang up the interphone. Clean and fresh but hard to connect staffs. Never to use next time.

Hotel staff were friendly and helpful. The room (courtyard suite) was tired- chairs needed cleaning and foam in seats replacing, the wooden furniture was chipped. The spa was not good, staff were on phones and chatting at the reception area, meanwhile the changing rooms were full.if discarded slippers and towels and leaves from outside. The pool and decking area was also not kept clean and didn't look cared for (paper cups, weeds (nettles) and empty bin bags. There was a member of staff sweeping at the time we were in the pool but he wasn't doing it particularly thoroughly and swept around piles of seeds and leaves from the trees. The spa terrace and changing rooms were too small for the number of people using them so it didn't feel very relaxing. The hotel terrace was a nice, calm place to sit, as was the lounge and the staff were very friendly. The breakfast was disappointing. Continental was 20 and there was very limited choice of pastries, meats, cheese and bread. The cooked was £26 and didn't feel like much more than I would get at a premier inn breakfast, bacon was pale, packet hashbrown and watery scrambled egg.fab location for bath city centre and front gardens were relaxing and well maintained. Not good value for money and disappointing for a 5 star hotel.

Lovely hotel, Some staff very welcoming - the bar man and the waiter at breakfast went above and beyond. The room however was very warm and we could not get the air conditioning to work - even with the window open it was unbearable. The bathroom sink was a bit limescaley for my liking in what is classed as a high quality hotel. Overall the stay was lovely

Property is a little tired and could do with some decorating. Careful when purchasing drinks from the bar as some bar staff will charge for service ( I’d understand more if they bought the drink to me in the lounge), only noticed when the same round of drinks were different prices. It’s a nice place in a good location, taxi into Bath is around £10. Staff are friendly enough.

The hotel is in a good location with great facilities, spa, car parking, good bar. The rooms are a bit tired and could benefit from a refurb but overall it is very good value for money. We enjoyed our stay and the spa facilities and our room had a lovely view.

The staff were friendly and helpful, and the room was lovely, clean and spacious. The spa area and pool facilities were amazing! Lots of choice on the heat rooms, the pools were nice and hot and everything was clean.

Nice location with good ambiance. Rooms were clean and well appointed. Parking was convenient with EV charging options.

Overall stay was fab, staff were amazing and the place is very welcoming. We had a spa day and overnight stay which was amazing the only thing I will say is the spa amenities could do with a revamp like the steam room and sauna area

The staff really made this stay special… particularly the restaurant staff. We arrived and had no trouble parking - I think if busier it could be an issue. The check in was smooth and the receptionist were really helpful. The room was lovely - the hotel and the grounds are stunning. Food was exceptional as was the service. Will definitely look to stay again!

Beautiful place, spa and pet friendly.

The room was not clean when we entered. There were dead bugs in the tub and some unknown substance near the sink. The white towels had brown / red stains. We asked for a change of the towels and those also had brown / red stains. Hotel is pretty old - paint is flaking off everywhere. No slippers in the room (had to ask for it). No tooth brush / tooth paste. Calls to conceirge were not answered. In terms of staff, I expected them to move my bags into my room given I'd dropped off my bags with them prior to my check in and then went outside for lunch / to explore the city. Spa wise - pretty well equipped with 2 saunas, 1 steam room, 1 salt room and 1 ice room.

Hotel would benefit from some modernisation but the spa is great, as are the staff

Great staff and the spa is lovely. Overall the hotel/rooms are quite dated and in need of modernising

Enjoyable pool, loved the secr

Great

Gorgeous building, room and well maintained gardens, however for a 5* hotel the service was poor, the staff seemed less than enthusiastic towards guests and there was no feeling of warmth or welcome from them. Possibly because they where so few in number. The hotel seriously lacks enough staff to provide much of a service. They hardly provide you with any extras in the room with only 2 coffee pods provided each day with nothing other than coffee top ups provided beyond the first day. The spa area was fantastic, 10 years ago but now its very worn and showing its age.I couldnt believe that for this level of hotel how dirty and unclean it was. Brown tide marks around the pool, black mould on the shower heads in the thermal area and the ice room smelt mouldy and was covered in black mould especially around the tube where the ice came out, the shower head and the cubicle. All the fancy showers in the thermal area didnt work as they should or didnt work at all. Most of the thermal pool jets didnt work apart from the odd few, tiles were missing, dirty windows and unclean floors. This hotel whilst lovely needs to seriously look at the service it is providing especially to guests who stay beyond a couple of days and invest maintenance and a deep clean of its spa area. Sadly this was far from a five star experience.

The spa was nice but good do with some tidying/refurbishment

Room was lovely and upgrade offer ended up being a suite rather than just a garden view. Spa was great but a little tired and needing some maintenance

Room was luxurious and clean

Nice hotel but they seem to be cutting back on the little things, I guess they are trying to save money