The hotel and Nordic Spa are quite nice. The rooms are very nice, comfortable beds and pillows. The reason for the low rating is because my room was by the shipping & receiving garage door. It was quite loud and woke me up multiple times throughout the night. There were deliveries at all hours (1 am, 3 am etc.). It was also very cold (-20) when I had my spa day. The issue was if you wanted to do any of the guided experiences you had to wait in a line outside for 5-15 minutes to get a spot. This wouldn't normally be an issue, but when you are wet, wearing sandals, and it's extremely cold out the wait was unpleasant. Yes there are robes, but parts of you are still exposed (feet, legs, head). There needs to be a better system for this during cold days. I brought my dog and the dog friendly rooms are great with hard floors to help with mess and smell. I do think they have a wing that is dedicated to the pet friendly rooms as we could hear other dogs barking at various points throughout our stay. We didn't report the noise since we know how difficult it can be to travel with a dog.