전체 평가 및 리뷰 Marriott Lyon Cité Internationale

가성비 좋은호텔

4성급 호텔인데, 드라이어, 스킨, 로션, 빗, 슬리퍼 등이 없었습니다. 짐이 도착 안해서 아쉬웠습니다.

In general, hotel was fine. However, hot water was not coming out properly at the shower booth. I had waited over 10min, but fail to get hot water in the booth. So I had to use the bath tub… and the water supply through the shower hose at the tub was not strong at all.

친절하고 좋아요 주변에 구경할곳도 많아요

It was nice.

I stayed here for the business trip. Nice staffs, comfy facilities; however, they don't clean out your room well. I was quite disappointed..

전반적으로 예상보다 괜찮았던 호텔입니다. 조식은 평범했지만, 호텔 객실이 넓어 아이와 함께 보내기에 불편함이 없었고, 특히 자동차를 발렛해주는 서비스가 편안해 아이와 함께 자주 이용하였습니다.

여기 최고에요. 버스 막 다녀서 오가기도 편했고 옆에 공원 예뻐요. 이 도시에 이 정도 되는 곳도 없을 듯. 조식 부페 괜찮습니다.

방 2개를 예약했는데 connecting room으로 가족들이 편하게 묵을 수 있었음. 방은 깔끔하고 주변에 깔끔한 레스토랑이 있어 식당 선택하기도 편했음. 아침식사는 다양한 종류로 편하게 먹을 수 있었음. c5 버스를 통해 구시가지로 가기도 편함.

시설 대비 합리적 가격에 만족합니다

Chambre très spacieuse, très propre, personnel agréable aimable et professionnel

Sejour très bref mais super agréable. Proximité du parc que nous venions visité. Personnel très aimable. Petit déjeuner bien servi et très correct en prix Je recommande cet établissement

Väldigt fint lyxigt hotell där man inte saknade något, mycket vänlig personal som var upp väskor parkerade bil etc. Underbar restaurang på hotellet, prövade dock inte frukosten då den var satt till överpris ( avsett hur bra den var )

Have never experienced such bad service at a Marriott. It was the front desk staff that was lacking. Had good food and experience in the restaurant. The location is lovely, this could be a wonderful property. It was not just me, I knew of several others that had issues as well.

Customer service horrible. Reception filters all internal calls. They never answers the phone in the total 7 days I was there. With Expedia then on guided tour. Room safe malfunctioned twice. Switched out safe. I almost missed my tour as I couldn’t get my passport out. Response time horrible. I requested 2 towels for me an my travel partner. Never provided more than 1. I had to run to fitness center to pick up daily. Others received 2 water bottles in room per day per person included. Not mine. I bought water in the store next door daily. I requested extra blanket as the room was cold with the system turned to the max heat. I never received and requested every day. Sis not replace coffee pods for the room. Did not clean room unless I requested at after 6 pm. They would But didn’t take our garbage. It is not the representation of the Marriott brand. They seemed short staffed and employees with no tenure. They didn’t care. I asked to talk to a manager. And that was never connected. I wrote a review to the property directly and did receive a response. That they would talk to housekeeping. It was a silly response that means bothering. They should have credited something back to me.

Cet hôtel n’adhère pas aux normes de Marriott. Après le check-out, nous avons constaté que nous avions oublié une veste en jean et un manteau. Environ une heure après notre départ, nous avons contacté la réception : Lors du premier appel, il nous a été demandé de patienter pour une vérification, mais la communication a été coupée sans rappel. Lors du second appel, il nous a été promis un rappel sous 10 minutes, qui n'a jamais eu lieu. Lors du troisième appel, il nous a été conseillé d’envoyer un courriel, ce que nous avons fait — sans obtenir de réponse à ce jour. Face à cette absence totale de retour, nous avons décidé de faire un détour exprès lors de notre voyage pour venir clarifier la situation en personne. Sur place, nous avons pu échanger avec le concierge, mais malheureusement, aucune solution concrète n’a été proposée et nos effets personnels restent introuvables. Cette situation laisse à penser que nos vêtements pourraient avoir été dérobés. Nous déplorons profondément l'absence de suivi et le manque de rigueur dans la gestion de cet incident, qui révèle des failles sérieuses dans la chaîne de responsabilités et de service client de cet hôtel.

The access entrance is difficult and people parking blocking the front door for extended time . The service is terrible they take notes for your requests and don’t deliver . Your digital keys to your room keep getting deactivated daily for no valid reason then you need to wait for someone at the reception available to help you .

Schrecklich langer Empfang, Zimmer erst nach +1.5 Std fertig (Anreise um 15 Uhr wie angegeben), Personal sehr lahm an der Rezeption. Zimmer und Bad sauber, unter dem Bett nicht so, und der Balkon hat kein Reinigungspersonal seit Monaten gesehen: sehr viel Dreck und Spinnengeweben. Fitness Raum war sauber, Ausstattung OK. Wir haben im Late Check Out gefragt (14 Uhr), wurde uns 2 mal bestätigt: am Check-out Tag stand Personal um 13:15 vor der Tür, und fragte wann das Zimmer frei ist, da Kunden schon warten … sehr schlecht Organisation.

Agréable séjour au Marriott cité internationale de Lyon. Merci et à bientôt.

Le mitigeur de la douche ne fonctionnait pas; impossible de régler la température de l’air conditionné;