Upon entering Hotel Emporio Ixtapa in February, I sadly missed seeing Abigail at reception. She is truly a treasure of an employee who always greeted me and welcomed with a smile and enthusiasm on my many visits to this hotel. She was an exemplary employee who took the extra effort to offer me and many guests attentive service and a positive, energetic interaction and she will be sorely missed. In spite of this and other recent changes at the hotel, including price increases in the buffet breakfast and parrillada dinners, I managed to thoroughly enjoy my stay. I received excellent attention when I dined three times at the Arrecife restaurant from Capitana Angeles and the wait staff. The ocean view room never disappoints with spectacular views and cool air conditioning to go along with the very comfortable king-sized bed. I return to this hotel because of the staff members who have a very good attitude and I always feel at home when I stay here. I also enjoy the central location and proximity of local shopping, market and bike rental store options. The staff did an incredible job in dealing with a tense couple of days after the assassination of Mencho, the narco leader, and the impact the shutdown had on blocked highways and a complete countrywide shutdown of services, transportation and a stay in place order for tourists. The staff is to be commended on their flexibility of finding alternative transportation to arrive at work and providing timely updates to guests.
