Very disappointing. Let down by poor and indifferent service* and by very disappointing food** *Some service was ok (the lady on check-in was friendly, if clueless about where food was being served!) but most was indifferent and the chap on checkout didn’t even break away from his computer screen to make eye contact or say more than three words (I assume, as we were checking out late, that he already knew who we were and didn’t want to risk asking if our stay had been ok). **I paid a lot of money for Dinner Bed & Breakfast, but (of three restaurants) only the bar area was open so our only choice was a very limited bar menu without even the ‘luxury’ of table service!

Loved our stay . Relaxing and the breakfast was amazing

Beautiful setting with a upmarket vibe around the complex. Entrance lobby and reception very smart. Staff were helpful. We decided on the cheaper windowless room knowing there was a skylight with natural light. But skylight blind was broken . Room was not cleaned or replenished over the two day stay. Leisure facilities were very good but at £10 per visit per person remember to bare this in mind in price comparisons. Food was reasonable but quite pricey for what it was. All said I would return even just for the pleasure of the golf course !

Turning up to find the front door 'out of order' and taped up with red and white plastic hazard tape was indicative. No air con in room. No fridge in room. No making up of room at all for 3 night stay. All inclusive dining menu appalling until complaint. Use of spa and gym not included for hotel guests, a £5 surcharge per person was required. We refused and were only allowed access for our stay without payment as we threatened to cancel the 2 x £95 massage treatments we had already booked. Litter and cigarette ends scatted everywhere in the general access outside spaces such as the restaurant terrace. The standard of cleanliness was generally appalling. Most of the willing staff were not particularly able and most of the more able staff were not particularly willing. Non dairy white coffee was an issue at breakfast, we insisted one morning and it was done through 'gritted teeth' and the next morning it was refused. The hours for breakfast are all wrong. 07-09 on weekdays and 07-10 at weekends. Both sessions end half an hour early and were policed with unnecessary rigor. The price of everything was 'top-end' and the value of much of it 'mid to lower end'. eg 2 x G&T £ 27.00. We played 9 holes of golf twice, the course was very good and not busy at the late afternoon tee times we had, but it felt very expensive to play and also to hire very average clubs. We just spent the one hour drive back home talking non-stop about how unnecessarly poor this experience was. Not recommended

Reception staff were absolutely useless, patronising and just a bit dim. Very unhelpful.

Too upsetting and distressed to explain

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Hotel is very nice, rooms lovely and seemed our room had recently been up dated as we could smell the new carpet. It's a shame that you are not very well advised in advance that there is a £5 per person charge for the spa facilities (pool). Will stay again if we are that way.

Unfortunately the hotel pumps in am air freshener that is overwhelming. There was no air-conditioning so even with a fan the room was very hot. The room had a frosted sky light over the bed do it was very bright early morning. There were only 4 channels on the TV and you had to pay £5 to use the pool. The hotel is quite dated

room was lovely bed was so comfy , view was not great though and bathroom could done being bit bigger but very happy with stay

Amazing grounds to stroll through. Reception staff brilliant, room clean spacious everything you need. Breakfast fresh hot food, plentiful to choose from and dine in an area that was clean and inviting. We shall return

Room was pretty clean but felt like I had walked into a time paradox as the room felt like it was from the 90's, bed skirt was damaged and the bath also heavily stained and damaged as well. Quiet location and slept pretty well but I always search for a hotel with a gym however expedia needs to start filtering hotels like this out as a basic room costing into 3 figures and then im being asked to pay to use the gym which is totally out of order in my opinion. The bar was obscenely expensive (£4.85 for a soft drink) and the bar tender dipping the glass into the ice as well a massive H&S issue so didnt bother with dinner and breakfast was also not included either. As a whole not the worst place ive been but unlikely to stop here again

The place is nice and value for money, but they have to step up on their cleaning standard

Lots of parking. Large gym, pool was ok, each person had to pay £5 to use the gym/pool. The restaurant only had a buffet on but there are good pubs and restaurants which were a short drive away.

From start to finish the stay at this venue was one of the worst I've experienced. We were staying as a wedding party and were told that we didn't need to book for dinner as there were ample people on hand to accommodate. Turned out there was 1 bar staff and one chef so they could only take 5 orders at a time and you then had to wait for another 15 minutes before the next 5 could order. In the end half our party left to go and get food elsewhere as after an hour and a half most still had not even ordered food. The manager admitted this was still being used as an asylum hotel and they had skeleton staff. We didn't book breakfast due to the extortionate price, however, we did go down and sit with the family. Breakfast should of been from 0630 - 1030 but didn't open until 0720 and shut just after 9 on both days due to staffing issues. Added to this, there were no bowls for cereal, the food was awful and to top things off one of the party found a metal screw in his beans! I would recommend hotels.com remove this hotel from their site until it gets itself sorted as it is one of the worst hotels I've ever stayed in

The rooms are good and well equipped. However, breakfast was appalling with stressed staff who are slow and uncaring . Also, they kept voicing how stressed they were to the public! The breakfast food kept running out and was not replenished. It was hopeless. The swimming pool is nice, but cost an extra £5 per person to swim for an hour at a time. All in all massively over priced for what it is.

The Bar staff are absolutely brilliant,but appear understaffed.There was a power cut,but no back up generator.No Bar Menu food was served one night,the excuse given was implausible.The Management need to up their game.The rooms are quiet and clean.The Meon and Valley golf courses were very good value,greens in excellent condition.The grass on the tees could do with a trim.

Room was very good recently refurbed I think Staff excellent Parking very good I did eat in the bar but not breakfast all very nice

On arrival, hotel looks beautiful. Lots of free parking. Check in was easy. We booked a family room for 4 people. The room itself, initially looked nice but on closer inspection wasn’t great; mould specs on curtains, carpet was full of stains, furniture old & worn, complementary gifts; basic & cheap, no reading light or air con (& it was a hot night) only a fan supplied which helped a little. No plugs next to bed & pillows were hard. Bedding clean (ish) & beds comfy (ish). A Wallpaper magazine, was out for show on the dresser dated Dec ‘24. It all looks good but finer details are overlooked & make it like feel budget hotel. Overall the room could do with modernising & a good clean! Breakfast was basic; condiments unbranded & a limited selection. Lots of overcooked English buffet food. Dining eating area was dirty; random chips on window sill, carpets need a good hoover. Staff not very welcoming or friendly. The pool is sold as part of the hotel & your stay. This is very misleading. This is NOT included & is £5 pp each day to use. Facilities were nice & worth £5 but this should be included in the price if you staying at the hotel. I spoke to the receptionist who advised, this is a complaint they receive a lot. Overall, looks great but really isn’t. I wouldn’t stay here again not would I recommend. It was okay, nothing more. Room was £144 PLUS the additional £20 for swimming, total of £164. I’ve stayed in much nicer places for much less. Disappointing.

What once was a high quality establishment is now showing its age. The staff were good but the establishment is of dire need of an upgrade. I don’t agree that guests have to pay to use the pool area. Seems like a bit of a con. Beware of the rooms with no windows during hot weather as they become a furnace with only desk fans for cooling