Issue w shower water temp adjustment

The room was very dirty. Finger prints all over lampshades. Dirty Vent with so much caked dust. The room smelled really bad. I paid 800 for the first night and 1500 for the second night people having sex next to us screaming. Absolutely the worst hotel I stayed into date. 1500 to for one night is absolute robbery. Then we get there the valet is out of control 40 cars and no one helping anyone.

Clean up to date rooms, easy walk to the stadium.

Room was dirty when we got there. Went through 3 broken refrigerators. Staff was unfriendly when asked to help. Market for food was shut down. Only good thing was the walkable area to go other places.

Great location in downtown. Walking distance to R&R HoF, Arcade, the water, parks and food. Rooms were nice and clean. Staff was friendly. Repeat customer. Recommended for visitors to Cleveland.

All staff members do not know the hotel policies.

Our room was clean and had everything we needed. The hotel was close to everything we wanted to do! Everyone was friendly and helpful.

Housekeeping was subpar and food options outside of hotel were the better option.

They didn't clean my room. Shampoo and shower containers were empty. Valet service was disorganized and slow at times. I usually stay here when in town. Will start looking at other options now for sure.

Friendly staff. Okay hotel not great not bad.

Staff was great. Room was clean. Only complaint about the room is that it needs updated. Other than that the stay was great

Carpets and comforters weren’t the cleanest but they worked. Body shampoo was broken. Staff were very friendly. Valet parking was outstanding awesome

Elevators too slow; all weren’t used. Staff mostly friendly

comfortable room tho trouble getting cold water out of shower and sink

Nice hotel, big rooms, friendly staff. Would stay again

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The front desk staff is very friendly and helpful.

This Westin experience was stunningly disappointing. Starting with the front door the glass was dirty, then to the poor service at the front desk to room service lacking robes and slow to replace used towels. Almost everywhere there was inattention to details. I am a Bonvoy member because I enjoy and appreciate the quality service that comes with that name. The Westin in Cleveland failed to live up to the high standard of excellence the brand promises to deliver.

Service was ok while checking in, some of the front desk employees seemed aloof and didn’t care if you were standing there waiting in line while someone cut in front of you etc. Also upon check out there was no help offered for the 100$ hold that is placed on your card at check in (which they don’t even tell you about either). The room was beautiful but the air conditioning vents were super dirty and dusty and the cold air blew right into my face when it was on giving me a sore throat over night. If your turned the AC down at all (or the temp up) then the room got pretty warm pretty quickly. I also wish we given more that 2 washcloths for showering. Other than that all the other staff were super friendly and helpfull.

Good place.