It was an unpleasant experience. The reception staff said that no reservation for my name. She asked for confirmation so I showed her the confirmed mail from hotels.com. She did not even check it properly and she was irritated by saying, "How do I know Chinese?" (In fact, it was Korean. Calling all Asians to Chinese is racism. And Netherlandic language was listed together in the mail as you know.) Finally, she explained that the reservation was omitted due to computer error, and never said sorry.

A decent hotel, great location, and the bed is great! Overall does not appear very well maintained though.

위치가 매우좋다. 유명한 성당 바로 앞이고 야경 찍는 스팟도 가깝다. 무한리필 립 식당 아마데우스도 호텔 바로옆. 직원들고 친절하고 객실도 좋았음

Very nice location, proper breakfast (great croissant!), friendly staff, safe neighborhood, nice, clean room with a fridge and a hot pot. I really enjoyed my stay!

Rooms dated but clean. Very central for exploring. Excellent breakfast. Staff friendly

Superläge! Lite eftersatt och det luktade kraftigt avlopp i duschen. AC verkade inte funka. ”Dubbelsäng” är egentligen en Queen. De har tydligen bara Queensängar på hotellet (enligt receptionisten, när vi bad om att få en king eller två twins). Annars hjälpsamma, ett superbra läge, bra frukost.

Good location, standard accommodation, could do with a little refresh but it was okay and the staff are nice

Excellent location and a good hotel, simple but fulfills most requirements

AC did not work whatsoever and rowdy crowds at night made opening a window not much of a better solution. Sleeping was very hard every night because of this.

Good central location

Ok

Bien ubicado

Muito bem localizado, limpo e organizado. Equipe cordial.

Ok hotell, bra beliggenhet

Clean room, great staff, and perfect location

Been to this hotel a few times over 15 years, sorry to say the rooms are a little tired. My room door door needed slamming to activate the lock. Bit warm and being city centre didn't get a great sleep outside noise and banging doors. Staff fantastic and breakfast and bar really good

Excellent location! Staff was great. Didn’t opt for breakfast.

I was staying for a meeting and the arrangements for that were very good. Friendly staff, large room, right in the city centre. Pedestrian area at the front but taxis can access. Don't be put off by the decaying Novotel sign, the building has been refurbished.

Excellent location and the staff were so friendly

Good