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arrived at hotel around 16:45 to check in and was told abruptly by a security guard at the door before i’d even set foot into the building that all the hotel bookings were cancelled because the hotel was housing refugees and i should have received an email telling me of this situation. needless to say i checked all emails immediately and didn’t find anything thus leaving us stranded without accommodations for the night.which meant we had to sit and wait in our car for 2 hours till the show we had come to see started and afterwards had to drive 2 hours back home so a totally disappointing experience and to top it off i ad paid in advance so am currently out of pocket and hoping for a full refund asap

I arrived at 9pm with my prepaid guaranteed booking to be told the hotel was closed. However, there were people going in & out so I queried it & was then told it was fully booked. I said I had a confirmed paid for booking & was told they had cancelled it. I said I'd received no communication to say that from either the hotel or from Hotels.com but they just said they'd had a big block booking so had cancelled all existing bookings & there were plenty of other hotels in the city. I was offered no help arranging other accommodation & was basically left to walk the streets. Absolutely disgusted.

The room had damp in and was very cold on a night, heating didn’t work and the cleanliness was disgusting there was hair in the bath which wasn’t cleaned properly, toilet wouldn’t flush properly and the room smelt like cigarettes. And also the fire alarm would randomly go off whilst sleeping this would scare me. Worst hotel I have ever been to. I will never book again

Was ok window and net curtain needs a very good clean, toilet dont flush very well felt the springs in the mattress tv remote didnt work with the tv and smoke alarm went off about 6.30 waking us up

I was charged twice for the same room and still have not been refunded. The service was slow. Check in took ages. My room wasn’t even ready when I got there. I would never stay in this hotel again

Room very dusty

Slow check in, tired looking room, grimey looking bathroom, a lot of noise from the corridor. Fire alarm went of for 30 seconds at 5 am, false alarm but never really got back to sleep after that. I have sayed in a lot of Britannia hotels as they are a cheap bed for the night and generally they are old and tired but pretty clean and and efficient . This place was ok but i wouldn't stay again

Convenient to all local facilities

Everything secured by covid friendly packaging, including the door to the room. This made the stay pleasing knowing that hygiene was at its best. Staff interaction is not the best, having stood outside a lift to go to the room after a long day and finding out once it came it doesn't go up but only comes down, doesn't help when there is a staff member behind the reception desk watching as you make the mistake, without notifying you of the issue.

The hotel was dirty the receptionist would not help in anyway whatsoever an absolute disgrace & will tell my friends NEVER EVER stay there !!!!

Value for money most definitely. More than expected for the price. Not a plush palatial experience but a satisfactory one with a great accomodating desk staff. Unfortunately no on site parking but NCP parking 30secs away and downloading the app was able to park for 21hours for £3.50. Win win😁

Well my shower wasn't workin it's smelt of mold in there I had room 116 and had all black dust and dirt all in my bath common from the cellin and I paid 34 pound for nothing it was a Disgrace

Good location, helpful and friendly staff.

Nothing

I wouldn’t stay here again it’s old it’s dated and needs a huge revamp. Says a lot about the guest experience they give when they give rooms like this even my 70year old self wouldn’t accept that condition

Very unfriendly staffs at reception. This damped my spirit whilst stay there. For this reason, I feel it has let me down.

Toilet wouldnt flush, sink was clogged, shower dripped noisily all night. No air conditioning, room was super hot. Terrible location, homeless crazy people right out front of the building. "Dog friendly" but no amenities for dogs, and a small grassy area is a 10 minute walk across busy streets. Overall, zero stars, don't stay here. I felt very unsafe and uncomfortable.

Fair

It waa a quiet stay.