Too bad, never experienced this kind of unfavorable service to customer. Not matched to his name of hotel famous chain. Frequent knocking dooe even though placing the sign of privacy, rude attitude of checkin count, rude and not organized service of restaurants so and on. Full and whole stayance, not worthy paying my money. I will try to go Sherton or holiday in, nearby or inside hotel located block, i have seen more comfortable and service minded hotel. As 30 years frequent traveler, please do not try this hotel.

Tardo mucho tiempo para Check in

Personal muy profesional

Me asignaron una habitación anexa a otra en remodelación con ruido hasta las 7pm insufrible

Excelente ubicación

GOODAND SAFE LOCATION AREA

Es un excelente hotel en general, el personal es.muy amable, las amenidades son fantásticas, realmente nos gusta este hotel.

The room was great but the customer service from the entire hotel staff was amazing. Saul, their evening concierge, was so helpful and went above and beyond to ensure I was comfortable and had what I needed. My company also used the conference rooms there for a few days and the staff was great too for it and lunches catered were delicious. Highly recommend this hotel for your stay in Mexico City

Great location and very nice new renovation.

Personal muy atento

Excelente

The room was very clean. Friendly staff and great location.

the rooms where very noise do to renovations going on. Rooms were clean. Restaurant Steak place pricey and food was cold

very good

Good hotel overall but beds are too small in double room

Cecilia in housekeeping the best

Hotel

Bien todo

Great Hotel

La habitación estaba impecable , un hospedaje muy recomendable