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レゲーヘアーのコンシェルジュの対応が良くなかった。他のコンシェルジュの仲間とゲラゲラ笑ったり雑談しながら対応したり、頼んだ事も何回も確認してもまともな返事がなかった。オーナーが変わったかわからないが、前に泊まった時よりルームサービスの食の質も下がった感じがした。 レセプションとドアマンの方々は親切だった。

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Staff is helpful and plenty of amenities. Customer Service is excellent!

Clean, very tech heavy, modern styling. Best thing was a bidet in the toilet.

Most amazing service and the room was spacious. I was upgraded to Hyde park view.

This is a perfect hidden spot on Hyde Park corner that is extremely accessible with friendly and helpful staff.

The location

Located in one of the elite areas of London, still a great value for money and a truly fine small hotel. The staff are very helpful, the Parkview rooms are among the best in the city, And it's close to both the parks enjoyment and getting away, and all of Mayfair and the West End for entertainment and dining. The spa is also very good A real gem.

Good

Excelente hotel, con un staff insuperable, Siempre pendiente de mis necesidades y requerimientos. Recomendado

The room was beautiful, comfortable, quiet and spacious. The service was impeccable, friendly and so supportive (our luggage was delayed and they really helped).

Love the Hotel. Special mention to manager Stefano

Wonderful!

Pleasant staff from check-in to check out. Always available and happy to help. Great to be recognized as a repeat customer.

Very efficient front desk, room was excellent, bed so comfortable, staff are so friendly.

I am a big fan of the Como Metropolitan, however, this time round, I noticed a few niggles that would have made a difference. The bed was not as comfortable as it usually is - the mattress may need changing. Certain aspects around the quality of the food at the breakfast is questionable. At checkout, I was given the option to receive a statement of account in hard copy or by email. When I went to retrieve my luggage later and asked the same person who checked me out in the morning, I was fed the feeble excuse that the email takes time as the minibar needs checking. So what would be the difference if a printout was obtained in the morning? 12 hours later, the email has yet to turn up. Somewhat disappointed!

We liked the hotel very much. Its location can’t be better- Oxford st , Piccadilly - only 10 min walking. The staff is incredible ( thank you, Dula). Rooms are big and convenient. Breakfast is expensive. This is the only downside!

Very good reception and concierge. Location is convenient