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レゲーヘアーのコンシェルジュの対応が良くなかった。他のコンシェルジュの仲間とゲラゲラ笑ったり雑談しながら対応したり、頼んだ事も何回も確認してもまともな返事がなかった。オーナーが変わったかわからないが、前に泊まった時よりルームサービスの食の質も下がった感じがした。 レセプションとドアマンの方々は親切だった。

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Wonderful warm welcome, easy check in and lovely amenities. Friendly front desk and support staff with nothing too much trouble.

We loved our big room overlooking Hyde Park! The bed and fluffy comforter were so comfortable and we slept great after exploring the city all day! The location in Mayfair, right across the street from Hyde Park is a great place to stay.

Love staying here!

Hotel is in a great location, very basic rooms but that’s the Como style. My air conditioning wasn’t working one night, they did managed to get it fixed for the second night. I got a bottle of red wine for the inconvenience. I don’t really think that was sufficient due to zero sleep in a £400 a night room, anyways, so many hotels to stay for similar money, will try others now we’re in London most weeks. Also Nobu attached to the hotel was so average and over priced, again many good sushi restaurants in town better at half the price.

As always great place to stay. Wonderful staff, great location, incredible hotel

Lovely hotel in a great location. Staff were really friendly especially Marina who did our check in and showed us to our room. Highly recommend.

Very pleasant and service oriented staff. Top notch!

The staff was all very friendly and helpful

The Como Hotel was such a wonderful stay! The area is perfect (walking distance to shows, restaurants and pubs!)! The staff is friendly, accommodating and fantastic! I would certainly stay here next time I am in the city!

Staff members at the hotel were amazed

The hotel was in a great location, easily accessible from Heathrow Airport via the Tube and nearby excellent restaurants, cafes, shopping, tourist attractions, etc. The room was nice and clean, and breakfast was delicious. Staff was warm and attentive, and really made the stay feel special.

Had an amazing time! The staff was extremely wonderful. So helpful and attentive! Maryam was a gracious host from the beginning of our stay till we left! Definitely coming back!

Clean room.

We had a great stay. The staff was outstanding, easily 5-star level. Service was consistent, attentive, and professional throughout. Would absolutely come back

Good location, but way overpriced for the quality of the rooms and the facilities on site. Any "city view" room below about the 5th floor looks over a disgusting alley. The showers in the "suites" are tiny.

A wonderful stay in beautiful and spotless surroundings . All the staff were friendly and helpful