룸이 굉장히 쾌적하고 깨끗했다. 특히 침대가 푹신하고 편안해서 더 머물고 싶었다. 그런데 무료로 생수가 제공되지는 않고 물통을 판매하는 점은 조금 아쉬웠다

전반적으로 정말 만족한 여행이었습니다. 골드코스트에서 거리가 좀 있어서 버스 타고 이동해야하는 것 외에는 숙박시설자체는 정말 훌륭했어요.

침구도 편안하고 전반적인 시설도 마음에 들었습니다. 고급 호텔이라 하기에는 청결도가 부족합니다. 이틀 연박시 룸 청소 상태가 좋지 못하였고 비품 몇가지를 채워주지 않았습니다.

Spotless room, great facilities and the most wonderful staff. They looked after us like we were special guests. Couldnt recommend it enough x

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

4 days stay at the Villa, tried to use the washing machine and dryer. Both were not cleaned and still left with previous guests’ clothes inside. The dryer with cracked door and dusty. Other than this, the stays were generally presence. Staff were friendly and helpful. Location wise rather isolated, nothing much around the hotel. Unless self drive, otherwise very inconvenience.

Room smelt of damp, mould on ceilings, everything was in poor condition / knocked about. For a high per night rate this was barely 3 stara

It was wonderful. We stayed for my son's birthday. Manager arranged beautiful card, chocolates and bottle of wine. Made his birthday special. Breakfast was amazing. Staff very helpful and responsive.

Wonderful family holiday, meals were excellent, pool and facilities very relaxing.

Great being right next to the beach and on the walking track by the beach. Lovely arrival gift, which was very much appreciated. Villa itself was nice. General area of the hotel was dated. Not really any restaurants in walking distance. We left something in the room and contacted the hotel as soon as we arrived at the airport, but were unable to retrieve it, which was disappointing, as we know we left it there.

Needs a major upgrade - painting, carpets, all common areas and then the rooms - cracked tiles in bathrooms, towel rail half on wall, lifts not working on day 1 - very dated and disappointed compared to our experiences at Sheraton Port Douglas. Why would you drain lagoon areas during the busy school holiday period?

Thoroughly enjoyed our stay at the Sheraton Gold Coast

Hotel was at capacity, which was to be expected during the school holidays. However the hotel wasn’t prepared. Over 30 minutes to queue to secure a table for breakfast; room not made up until after 5pm each day; slow poolside service and the property is undergoing noisey renovations which weren’t communicated on billing or check in

Rooms very very dirty!!! Pool was closed, we didnt eat, its very dirty again, I have photos to prove it, i even told the manager they decided to refund us back!!!! The place is runned down!!! Short staffed!!!

Hotel was being renovated

Great stay - we’ll be back

Beautiful family holiday location just across the beach gorgeous

The Sheraton's entrance, foyer, main pool area and our room were nice. However, the buildings and water areas were very tired, under construction and in need of love and attention. Pool and restaurant staff were not friendly and we waited 50 minutes for our ordered breakfast on the last morning to arrive in Terrace's. Overall, our experience wasn't terrible but not the standard or experience I expected from The Sheraton, it was disappointing.The location of the hotel and service in Pearl's was the highlight.

With a view of the sunrise over the ocean this was a trip to remember.

Excellent experience