Nice and clean

Very convenient location, friendly staff, easy to park. The continental breakfast exceeded my expectations with hot scrambled eggs or egg/cheese omelettes, bacon or sausage patties, bagels, yogurt, cereal, pancakes, English muffins, coffee, etc. The pool was comfortable and the hot tub warm. The jets in the hot tub didn’t work well - but no biggie. The AC on the third floor worked - but it was a bit noisy. It did get warm in the third floor and I preferred to run the AC at night anyway. My room was near the elevator - which I would avoid next time if possible - because I consistently heard the “ding” of the doors late into the night. Other than that - great place! Would certainly stay again!

It was very very clean! The maids did a wonderful job every time they cleaned the room. The breakfast was included and there were several options to choose from! The staff was friendly and very helpful. Dana and Kelly at night were so wonderful and the day people were polite and nice too!

Donner is beautiful, and the hotel looks very nice. Sadly, they are totally unprofessional, if not predatory. I told them I will need a late checkout 6 days ahead of time, through Expedia. They fail to respond. If they intend to charge half a day’s stay for less than 1 hour past checkout, you would think they would tell the customer that, especially as I asked several times after checking in. This would have given me an opportunity for choosing whether to stay longer, instead of paying a ridiculous amount for under an hour. But no. They let me check out without informing me of any penalty, and then apply the unapproved charge.

They wanted to charge $20 for arriving early for check in. Room was ready and hotel wasn’t busy. Pool was closed the entire weekend

Not sure how this hotel has the rating it does. From walking in to register the smell of some sort of cleaner was overwhelming. Possibly fabuloso or something similar. Coffee maker in lobby broken , our room also had overwhelming cleaner smell. I had to buy new hose for cpap ( I couldn’t get smell out ) . Our room key didn’t work on multiple occasions and they were aware of it before our stay. They gave us master key giving us access to all rooms not just ours. When we asked front desk about door not working they said “Things happen” we didn’t want to move you !!! The pool was closed due to something broken in the filter. Our room had a leak under sink and tub had spider webs. I’m not expecting the Four Seasons but this hotel was very sub par compared to reviews. Besides the overwhelming smell of chemical cleaner I understand things happen. This wasn’t a “thing” happening, it was lack of maintenance and overall lack of giving a crud

The hot tub was only a warm tub and the jets were so weak you could hardly feel anything. Otherwise it was a nice property.

Kind of ran down for the price. The walls are.paper thin. So i learned when here for work not to stay here

Check-in was easy, staff was amazing. Rooms were clean and continental breaksfast was great. Nice location to ride our street and mountain bikes.

My wife and I had an excellent experrience at the Donner/Truckee Lodge. The facility is very well maintained, and the room was spacious, clean and comfortable. And the free breakfast was a big plus.

Nice location - close driving distance to Donner Lake and Downtown Truckee. It's quiet and easy to park at. One disappointment was that the pool was out of service during our stay. The complimentary breakfasts were a really nice ammenity - they would alternate proteins between Bacon, and Sausage. Other offers were oatmeal, yogurt, fresh bananas, fresh pancakes, eggs, bagels, bread, english muffins, (w/the ability to toast them), muffins, and cereal. There is also an automated espresso machine that makes hot cocoa, lattes, mochas, etc.

Room was dark and in need of updating. Bed was comfortable though. Property is tired

Nice property clean and basic pool could be a little cleaner great location if you plan on visiting Donner lake I would stay here again

When I checked in I asked the clerk what time the pool closed he said 10 pm. I walked outside then notices yellow tape around the pool and a sign that said “pool closed”. The main reason I chose this property was so my grand daughters could swim. I understand things happen but that host lied to us then had attitude when asked about it.

During my two night stay the staff at the front desk helped me find restaurants and accommodated all my needs. Though I was unable to check in early they allowed me to leave my old bike and luggage while I went to town for a few hours. Thank you to the staff

We showed up after a 7 hour drive to find out the pool was closed, coffee machine was broken, tv worked when it wanted to and when I called to see if we could get it fixed I was told to Google it. The staff was really nice but management needs to be replaced. My son forgot his toothbrush and the sign in the bathroom said to come to the front desk if we forgot an essential item…..They didn’t have one and was told they never do because the manager never orders anything.

ALL GOOD! WILL BE BACK!

As a last minute booking, it was perfect. The surrounding forest made you feel relaxed.

Easy access

Very friendly