The staff was very friendly and knowledgeable, the lobby area was very welcoming in the hunting lodge kind of way. Being in West Yellowstone, and the exorbitant prices of lodging in a tourist location, the property is priced accordingly however, the price for the overall condition and amenities is far from where one would expect anywhere else. The bed and pillows were not overly comfortable, the interior of the room is very dated, the shower head did not work well and made a very loud sound. Breakfast was average.