Our room definitely was not properly cleaned. The grout on the floor was supposed to be white but it was BLACK. And I found multiple strands of long black hair (I’m bald and my girlfriend has medium length curly). Also we went to the pool first day there and used the towels we had, asked front desk for new towels MULTIPLE times that day, and the next morning before Disney, only answer we got was “no it’s not possible right now” ??????? Ended up having to wait and ask one of the cleaners.