레스토랑위주로 운영하고 있어서 인지 직원이 전체적으로 친절하지 않고, 계단만 있어, 진입시 짐 옮기기가 쉽지 않았음. 룸키퍼가 인사도 잘 앓고 불친절했음.

프런트 직원이 매우 친절합니다. 호텔 부대시설에 대해 상세히 알려줘서 좋았어요.

Classic unique hotel. Worth to say.

호텔 위치는 아주좋음 서비스및 객실 청결도는 만족함 단지 오래된 호텔이기에 객실은 리모델링이 필요함

위치는 만점. 건물 외관과 로비는 멋있고 내부는 많이 낡았고 청결상태는 보통 내가 묵은 층에 흡연실이 있는 건지 방 안으로 담배 냄새가 새어 들어왔고 환풍이 잘되지 않았다 (창문이 무거워서 열지도 못함) 체크아웃할 때 나는 미니바를 이용 안 했는데 미니바 이용했다고 컨시어지가 말함(황당)

everything was good

Extra helpful staff.

Les chambres ordinaires et deluxe sont très vieilles et sombres, absolument horribles J’ai dû changer pour les chambres Gold, toute une différence, rénovée, couleur calme détente, lounge onclus, juste parfait.

Spotless room, great customer service

Beautiful old hotel that has been completely updated with the most up to date conveniences. Fantastic staff and service- perfect location near the key financial district locations. It truly derives each one of its five star rating.

Our stay was absolutely wonderful. The hotel went above and beyond to make my daughter’s birthday special, surprising her with a handwritten card, a cake, and a room upgrade. We loved our room especially the view of the CN Tower and the toiletries were a lovely touch. I also really appreciated the hotel’s commitment to sustainability. We made full use of the pool, sauna, hot tub, and steam room, all of which were fantastic. Every staff member we interacted with was warm and welcoming. We’ll definitely be returning.

The rooms were small but the hotel is absolutely beautiful. I found the bell staff, the wait staff very good however I had two bad experiences with the staff at the desk. They called me at 10:30 at night when I had two small kids in bed to come down with my credit card because they hadn't put it in correctly. That was their mistake and I don't think you should ever be calling up to a guests room that late. Especially one that had been with you four nights already.

We always stay at the Royal York when in Toronto. The rooms and staff are always perfect and in the winter we always have great options for room service dining....although we did miss seeing the fish and chips on the menu this past visit. A stopover at the York is always a great finishing touch to our travels. Next visit will be this April for a game at Scotiabank Arena, can't wait!

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Check-in took 30 + min. Long day of travelling and then had to stand in line for 30 min to get checked in... not fun.

Everything was great. Room was perfect and the staff went above and beyond to make sure are stay went well! Always a great time at Royal York Hotel!

Room was very clean and cozy.

The staff was great, hotel was lovely, would recommend going to the lobby bar or the Library as it is so lovely. There was a dog in the room beside us barking which was less than ideal. Overall, would recommend and come back to.

Extremely friendly staff

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