Excellent welcome from Concierge taking our car, great guy. Good reception staff. Arrived back in evening for a drink after dinner, bar staff fairly dismissive that I was an inconvenience from one young lady especially.took a while to get served probably around 15 minutes after being told to go sit in the lounge. Still I won’t let one rude member spoil an enjoyable stay. On departure again the concierge was very helpful and friendly.

L

Our room was very clean and stylish, bathroom and shower were perfect. Our only negative was that we couldn’t get a cocktail at 11pm when we returned from dinner, such a shame as we would have liked to finish our wedding day with a celebratory cocktail.

The classic room we booked was very tired and dated. The walls, especially around switchesX were marked, worn and grubby. The bathroom was especially bad, dusty, mouldy and generally needs a refurb - I felt dirty using it! The decoration, fixtures and fittings were extremely dated. The carpets were marked and stained. The hallway was like a labyrinth, and creaked loudly as other guests walked down it past the room. The outlook was a rear court yard, very minimal natural light in the room. The room doors slam loudly, so between that and the hallway our sleep was disturbed often. The bed was average, small double - bedding was clean at least. We were charged £10 extra for a bed for our 2.5 year old son to sleep in. Nobody asked us how our visit was, even on check out. The rest of the hotel looks in need of a good clean and refurb.

Staff were very welcoming, room was lovely and ready when we arrived. Hotel staff were very attentive and accommodating 😊

Thanks to all the wonderful staff who made our stay truly amazing, from check in all the way to checking out. Warm and friendly, polite and efficient. We will be back

Lovely room,great staff,we love staying at the Angel in beautiful Bury St. Edmunds!! Food fantastic as well!!

Great hotel - service from the initial valet parking to the checkout was first class. I would highly recommend this hotel for any occasion.

Lovely hotel great location. I paid for an upgrade to a splendid room and it was well worth it the room was amazing. Staff were very friendly and helpful would definitely recommend this hotel.

Welcoming and friendly. Here for our sons wedding. Excellent food, with great attentive service, and staff. We had a perfect day. Thanks to everyone

Bien

Lovely stay for friends wedding. Food was great and staff friendly and helpful. Very comfortable surroundings in lounge area and bar/restaurant. Will definitely stay again.

A lovely hotel right in the heart of the town. Very good customer service. Be warned that there are steps throughout the building which made it tricky for our aged parents however we managed to change their room to one without steps to the bathroom with no fuss. Bar service was excellent, we didn't get to down there but the food looked great.

From the gorgeous hotel exterior as you walk up to it, to the incredible interior, wonderful staff and beautiful room...where to start! The hotel itself was incredible wherever you went, with fantastically friendly and attentive staff everywhere you looked! The Eaterie restaurant, the bar, lounge and even The Vaults for a brilliant Sunday Lunch were terrific as well. To top it all off, the room was absolutely perfect as well! It is a very easy decision where to stay when we come back to Bury St Edmunds, and it is right back at The Angel Hotel every single time! Stunningly brilliant stay!

Very friendly staff, our room was spotless, excellent location. Nice breakfast. Will definitely be coming back.

Fabulous service the moment we got there. Attentive staff, lovely surroundings, and atmosphere.

Excellent, friendly service. Very good food. Altogether comfortable and relaxing.

Beautiful decorated hotel. The staff were welcoming on arrival. We had lunch, dinner and breakfast there and each time, the food was lovely and staff were attentive. Reasonably priced as well. The room was clean and accommodating although very warm room!

Excellent hotel in a great location. The only let down was the rock hard bed.

great location