I genuinely do not understand how this hotel has its rating. My experience was unacceptable, misleading, and at times felt unsafe.
At check-in, Fabio Almeida insisted I pay an extra €120 for my 8-year-old, despite the booking clearly stating the room accommodates three guests. When I questioned this, he became dismissive and unhelpful. When I asked for his name and to speak to a manager, his exact words were: “You can’t intimidate me by asking my name. Do whatever you want.” This was shocking and entirely unprofessional.
No manager was available. I was told Carlos Langa had already left, with no indication of when he could be reached. Under pressure, I paid the €120—but the room was not prepared for three people: no extra bed, towels, toiletries, or even water.
The hotel condition was equally poor: dirty hallways, unclean bathroom, malfunctioning shower, and a strong unpleasant smell.
The situation worsened the next day. When I returned to speak with the manager, Fabio became aggressive, telling me to find another hotel and stating “you are nobody.” His behavior escalated to the point where a colleague had to hold him back. I was genuinely concerned for my safety.
Despite returning multiple times, no manager was available and no one addressed the situation. This reflects a serious failure in management, accountability, and basic guest safety.
