I reserved the hotel through expedia because of its inexpensive price. As I entered the hotel room, i found the door lock was broken and toilet was not clean and water plush was out of order. I will not recommend this hotel to anyone who is with family.

The staff is very friendly I asked could I do a late check out and they let me do one they're very nice I had no problem with the rooms are extremely big and for the area that it was located in I didn't expect to get the type of service that I got in that area but I did peace and quiet I would love to go back

Front desk was super helpful and I needed to stay an extra night and the hotel staff made extremely easy to process the additions night. Hotel was quiet which was great as well

Extremely dirty staff unprofessional and discrimate against minorities

This place has been recently renovated...inside the 3 or so rooms i had the almost fully pleasurable experience of having. Location gets 2 stars and 5 stars right next to 880 which shouts convenience and the dull sounds of cars on a very busy area of Freeway is dull like white noise after a stay of a few days. Service gets 3 stars and 5 stars so everyone was kind and friendly and efficient and helpful but i had an unfortunate situation develop with a neighbourhood homeless man that didnt escalate as much as it could have thankfully but a lesson was learned on my behalf. Property seems in good shape and kept clean and a team of smiling seemingly happy people but strangely a fairly large swimming pool is the focus of the 3 story courtyard of the hotel and it was July late in the summers agreement 5o turn up the heat but the pool kooked great and inviting but for some reason it was closed the entire time we stayed. With san Francisco bay just a stones throw from this invitjng almost overlooked gem of q place to stay wasnt really a place to stay and relax and play. No water nased sports anyway. Hmmm. Ask before you plan and count on something that might remain closed for whatever reason.

Not what we expected.

Not recommend.. Please believe the reviews. I wish I had read them. This place is not clean, not safe, and absolutely not worth it. This is literally a dump.

Dirty, smelly even after we changed the room To another it was still a lot of smell. Pool was out of order, shady neighborhood

Avoid this place if you can. Dirty, smells like urine everywhere, scary part of town and incompetent front desk staff.

Love it here, but the WiFi sucks .

Contracted scabies. Fun. Grateful I bought travel insurance to get at least part of the trip reimbursed for the misery of the stay.

All good

Staff friendly

From the moment I walked into my room, I knew I had made a mistake. The overwhelming smell of cigarette smoke hit me immediately, even though I had booked a non-smoking room. It wasn’t just a faint smell—it was soaked into everything. The curtains, the furniture, the bedding. It was disgusting. There were dirty, used towels sitting on top of the closet rack, as if they had just been tossed up there and forgotten. The carpet was so sticky that I kept my shoes on the entire time. The worst part was the door. It didn’t even lock properly. I tried several times and the deadbolt wouldn’t catch all the way. I ended up tying my dog’s leash to the door handle and top latch, and put a chair under the door just to try to protect myself. Outside was just as unsettling. People were hanging around the parking lot throughout the night and I was approached by men trying to hustle or sell things. I told them no each time, but they were persistent. There was no visible staff, no security, and no one checking on what was going on. I felt completely exposed and vulnerable. As a woman traveling alone, I was terrified. I didn’t sleep. I didn’t even feel comfortable lying down. I packed up and left at 1:30 in the morning because I genuinely felt safer sleeping in my car than staying in that room any longer. Please believe the reviews. I wish I had read them. This place is not clean, not safe, and absolutely not worth it. No price justifies feeling this unsafe.

I like how this place changed. No more roudy noises. No loud music, and no more constructions workers drinking and outburst on the walk way balcony.

Great staff! Very friendly and helpful.

dirtiest place

The place is more quieter than it was 3 months ago .

Shoppt

This time, the place was quiet. No rowdiness. The property was well kept. Customer service still excellent. I was amazed, the best 3 weeks I stayed at the Heritage Inn.